I am a Mexican worker with a law degree and a certification for Microsoft office, with more than 5 years of customer service experience. I have also experience on other areas as a client analyst, team lead supervisor and quality performance manager.
Experience
TaskUs
Oct 2019 – Present
Tijuana
Lead Supervisor
I am a team lead supervisor working from home, managing between 14 to 25 agents per month, providing results through KPI's such as; Adherence, Utt, QA and Email average time and quantity.
