Mayelyn Martinez

About

My career goal is to work very hard and strive to achieve to be the best I can be in my career. To obtain a career position in a thriving company, working in a safe, friendly, and productive environment, where I can use my skills to the best of my ability that would benefit me, the company and all those around me

Experience

Acquire bpo

Jan 2021 – Present

Santo Domingo

Online Moderator

Ensuring that all the user-generated content present in a particular game or forum is appropriate, non-offensive, and abides by the platform’s rules, community guidelines, or Terms of Use. Removing malicious and offensive content Regulating content posted and exchanged between players in forums and message boards Filtering out smurfs (experienced players who disguise themselves as newbies by creating new accounts) Flagging and blocking spammers, cheaters, and other users who tamper with the game’s default mechanics Encouraging a positive gaming atmosphere

Nearshore

Jun 2018 – Jan 2020

Santo Domingo

Level 2 Technical Support Representative & Customer Service

Trained to provide general information regarding new offers and sales to new customers. Trained to build rapport and engage with the customer. Trained in Customer Service to deal with complaints regarding account & billing issues. Trained for Technical Support to fix any issue regarding TV, Internet, and Phone services. (Advanced knowledge of modem/router equipment and TV cable boxes)

Education

Universidad tecnologica de santiago

Jan 2021 – Present

Associate degree , Systems engineer

Skills

Languages