melinda pacelo

I am currently a Technical Support Analyst with 6 years of experience in Onshore Outsourcing.

Message

Intro

Isabela, Philippines

Technical Support Advisor at Concentrix CVG Philippines, Inc.

Studied Accounting at University of La Salette Inc

Information Technology & Services

Joined November 4, 2023

Skills

Languages

English

Fluent

About

I am a Call Center Representative with 6 years of experience for communication products, applications and services. My expertise is in customer service and technical support.

Experience

Concentrix CVG Philippines, Inc.

Sep 2019 – Present

Quezon City

Technical Support Advisor

Extensive customer and field contact by telephone and chat to resolve installation and work order issues

Sitel Philippines Inc.

Jan 2018 – Aug 2019

Pasig City

Call Center Representative

Provides customer focus through customer service expertise to other groups to assist in the resolution of queries/complaints.

Star Paper Corporation

Oct 2016 – Dec 2017

Quezon City

Junior Internal Auditor

Conduct a comprehensive Financial Audit of inventory items on different storage areas of the companies including Main Warehouse, Central Warehouse, External Warehouse, VisMin Depots, Showroom and Concession Outlets

Education

University of La Salette Inc

Jun 2007 – Mar 2011

Bachelor of Science in Accountancy, Accounting