User's Cover Picture
User's avatar

Micah Nelson

Tier II IT/Desktop Support

Message
Intro
United States
User Services Consultant at Columbia University
Information Technology & Services
Joined May 24, 2024

Skills

Languages

English
-
Fluent
About
Hi, My name is Micah, and with a strong background in technical support and customer service, I am confident in my ability to contribute effectively to your team. In my current role I manage technical support tasks, including resetting passwords, configuring devices, and troubleshooting software issues remotely. I am seeking part-time, remote employment to utilize my technical support expertise. My proficiency in tools like Active Directory, Zoom, and Zendesk, combined with a commitment to excellent customer service, make me a strong candidate for this role. I look forward to discussing how my skills align with your needs. Micah Nelson
Experience
User avatar
Columbia University
Aug 2022 – Present
User Services Consultant
Reset user's password using Active Directory. • Configure electronic devices to university Wi-Fi Network • Configure email exchange accounts for students and staff • Configure wireless printing system for students • Remote into user's computer using Zoom and Go To Assist to troubleshoot software
User avatar
Samsara
Feb 2022 – Aug 2022
.
Technical Support
In a work from Home environment • Guide customers through Zendesk phone on how to use product • Troubleshoot product with customer over the phone • Answer emails from customer troubleshooting equipment • Log tickets through Zendesk • Communicate with team and manager of weekly goals using Slack.
User avatar
Capsule Pharmacy
Apr 2021 – Feb 2022
Customer Experience Associate
In a Working from Home environment: • Answer Patient’s phone calls using Talkdesk • Place delivery orders of medication for Patient. • Speak to Pharmacy regarding transfer of medication • Answer text messages and emails. • Communicate with team and manager of weekly goals using Slack • Put complete notes in Patient’s account using internal Database
User avatar
Lincoln Financial Group
Feb 2020 – Jan 2021
Tech Support
Through a dedicated phone line assisted financial professionals with navigating through Lincoln’s Website: • After following security protocol to verified identification, reset Agent’s passwords, security questions and 2 fact authentication, if needed be, using Oracle’s application. • Troubleshoot error messages and other glitches that may appear through the Agent’s portal. • Transitioned into working remotely in March 2020 utilizing Avaya mobile phone system.
User avatar
Phorest Software
Jun 2019 – Feb 2020
Tech Support
• Using Zendesk pull Tech support tickets in chronological order • Assist Customer with technical issue with software via email as well as over the phone • Using Remote access install software onto computer, as well as external components (Receipt Printer) • Instruct Clients on how to use certain features of the software. • Answer incoming calls queries for tech support questions and resolve them
© 2025 RemoteHub, Inc.
GeneralHome PageFind WorkVolunteeringBuy ServicesBrowse PortfoliosTest Ideas
Job CategoriesMedical & HealthcareWeb, Mobile & ITMarketing & SalesBusiness & ConsultingDesign & CreativeEngineeringCustomer SupportWriting & TranslationLegal & Finance
Help & SupportHelp CenterCommunityBlogTerms and ConditionsPrivacy Policy