I have extensive experience with creating relationships with customers. I love being able to build relationships and to ensure a happy resolution.
Experience
Carmax
Apr 2022 – Present
Memphis, Tennessee
Floor Sales Consultant
 Assist Customers with purchasing vehicles
 Explain in detail finance results
 Successfully explain and upsell extended service plans
 Obtain and collect required documentation
 Partner with the Business Office to finalize purchase
 Deliver vehicles along with final paperwork
Carmax
Oct 2020 – Apr 2022
Memphis, Tennessee
Vehicle Condition Assessor
 Perform condition assessment of customer trade-ins
 Properly option vehicles and report to The Purchasing Department
 Test drive vehicles for mechanical concerns
 Report major conditions of vehicles to the Buyers
 Merchandise front-lot inventory
 Ability to perform to CarMax standards
Proficient Roofing, LLC
Nov 2018 – Nov 2019
Frisco, Texas
Office Manager
 Analyze all incoming contracts, agreements and insurance documents
 Prepping documents to scan and make available digitally
 Facilitate contact between Project Managers and Supplement Writers
 Analyze all incoming projects for supplement potential
 Contacting the project city to obtain work permit if needed
 Gathering all necessary documents and present them to mortgage companies for check endorsements
 Inputting all initial job expenses to insure profitability
 Communicate with customers regarding their project schedule
 Finalize all back-end paperwork and submit to insurance
 Answer all incoming phone calls
 Maintains office supply inventory
 Maintains a clean a safe work environment
 Occasionally run errands for the office needs
 Assist with verbal and written communications
 Being available at any time for needs of the owner
 Ability to Empathize with homeowners
 Addressing escalated concerns
Elevated Roofing, LLC
May 2016 – Sep 2018
Frisco, Texas
Data Manager
 Manage all incoming contracts and agreements
 Prepping documents to scan and make available digitally
 Facilitate contact between Project Managers and Supplement Writers
 Analyze all incoming projects for supplement potential
 Contacting the project city to obtain work permit if needed
 Gathering all necessary documents and present them to mortgage companies for check endorsements
 Inputting all initial job expenses to insure profitability
Dillard's
Sep 2015 – May 2016
Fairview, TX
Security Camera Operator
 Monitors and records shoplifting incidents, internal theft and accidents
 Communicates with management to initiate security stops
 Cooperates with local police to provide information on persons of interest
 Document incidents in an accurate and timely manner
Quest Resource Management
Jul 2014 – Sep 2015
The Colony, TX
Client Support Specialist
 Processed high-volume of inbound calls with exceptional and timely service
 Conducted follow-ups to ensure client satisfaction
 Corresponded with vendors regarding services
 Adhered to contractual guidelines and procedures to minimize disruption to client operations
DHI Title
Aug 2013 – May 2014
Plano, TX
Escrow Technician
 Prepared files in relation to escrow closings
 Ordered title commitments for distribution to all parties
 Cleared title commitments of liens
 Processed and delivered closed files in high-volume
 Assisted consumers with funding related questions
 Facilitated needed corrections with consumers and lenders