Michael Menorca

Generalist Virtual Assistant & Healthcare Representative Associate

Message

Intro

Calamba, Philippines

Healthcare Associate at Hinduja Global Solutions

Studied Tourism at Lyceum of the Philippines University Laguna

Outsourcing/Offshoring

Joined October 5, 2022

Skills

About

I'm a passionate and well driven Healthcare Associate for 2 years now and also Generalists Virtual Assistant that handles different accounts. I was able to handle AT&T account and Student Loan Forgiveness Program that does Outbound and Imbound calling and generate sales leads. Scheduling appointments and generating sales through New Jersey Solar Energy Campaign Program. I was able to assist my client in encoding audio medical files and converting them to a document file. In result of my continues career with my industry, interacting and providing good relationship with people became one of my interests. Handling customer inquiries and assisting clients with their needs and providing accurate solutions is one of my strong sides. I also provide resolutions to the problems identified by the clients based on different fields as well as managing communication through emails, chat and calls.

Experience

Hinduja Global Solutions

Jul 2020 – Present

Plaza E Building Cyberzone Alabang

Healthcare Associate

As a Healthcare Associate I provide resolutions and solving problems of our providers in terms of Medical Billings, Codes and Contracting. I also give medical assistance to members when it comes to their Benefits & Eligibility concerns.

Pentalphact Web Design Services

Jun 2019 – Mar 2020

Remote

Freelance Customer Representative

Customer Service Representative doing Inbound and Outbound calls. Appointment scheduler and Medical Audio Transcriptionist.

Education

Lyceum of the Philippines University Laguna

Jul 2015 – Jun 2019

Bachelor of Science in International Hospitality Management Specialized in Crusie Line Operations on Hotel Services Management , Tourism