Michelle Salmon

Customer Service Rep/Agent.

Message

Intro

Jamaica

Studied General Studies at Holmwood Technical High School

Studied General Studies at Mile Gully High School

Joined March 19, 2022

Skills

Languages

English

Native or Bilingual

About

An expert in customer service with a cheerful and knowledgeable demeanor and lots of expertise. in dealing with client complaints and concerns that have escalated. Customer contentment is a good indicator of strong interpersonal skills.

Experience

Ibex Global

Feb 2021 – Aug 2021

Jamaica

Customer Service Agent

Help customers via phone with online appointment booking and product information. help with agent call monitoring and offer suggestions on how to make calls and customer interactions better.

Ibex

Feb 2021 – Aug 2021

Jamaica

Customer Service Agent

Help customers via phone with online appointment booking and product information. Help with agent call monitoring and offer suggestions on how to make calls and customer interactions better.

Advantage Communication

Sep 2018 – Jun 2020

Jamaica

Technical and Customer Service Agent

Help consumers troubleshoot their home services, and get a technician out if needed. All client interactions are meticulously documented. Customers are upsold on additional services and packages to assist them with their present billing and service problems.

Alorica

Jun 2016 – Sep 2018

Jamaica

Technical and Customer Service Agent

Help consumers troubleshoot their home services, and send out a specialist if needed. Detailed records of each customer encounter

Wendy's Jamaica

Nov 2014 – Sep 2015

Jamaica

Customer Service Representative

Assist in meal preparation, as well as quickly receiving orders from clients and keeping the workplace tidy. At times, I also work as a cashier.

Education

Holmwood Technical High School

Sep 2012 – Jun 2014

The Caribbean Advanced Proficiency Examination (CAPE, General Studies

Mile Gully High School

Sep 2007 – Jun 2012

The Caribbean Secondary Education Certificate (CSEC), General Studies