school Studied at University of Cebu-Banilad Campus
folderConsumer Services
watch_laterJoined September 12, 2022
About
I have been in the BPO industry for almost 4 years now. I am interested to work as a VA or Customer Service Representative. I have an experience as an email support for 1 year and a half and as a VA for 5 months.
If you are looking for a detail oriented, organized, and have
a good time management skills assistant or agent, I am here to fulfill them for
you. I am a computer literate, hardworking, and a flexible type of person. I
can multitask and is having a desire to learn new skills. Here are some of the
things I have achieved for being a customer support/virtual assistant:
- Answers at least 100 emails/tickets per day and provided an excellent quality customer service by patiently communicating with customers/clients with empathy.
- Maintained a positive attitude at all times in a fast-paced environment.
- Provided email support for 100+ customer/supplier accounts across the US.
- Has handled email management and appointment setting for 3 clients.
- Acknowledged as one of the top performers for the month of March and July 2022.
- No attendance issue.
- Received a positive feedback rating of 92% on customer satisfaction surveys.
- Maintained in-depth knowledge of the services.
Experience
OfficePartners360
Aug 2021 – Present
Cebu City, Cebu
Data Analyst
ALFA Business Outsourcing Philippines Inc. (Taskseveryday)