E-mail and live chat support in English and Brazilian Portuguese
● Assistance regarding to products, deadlines and internal policies
○ Service procedures
○ Internal refund and resubmission procedures
● CRM platforms:
● Ticketing platform
○ Helpscout
○ FreshWorks
■ FreshDesk
■ FreshChat
● Translation of manuals
○ English> Portuguese
Additional knowledge given to the position
● Understanding about:
○ Chinese dropshipping factories
○ International carriers
○ Common questions from international customers
○ Quality of Chinese products
○ Dropshipping product problem solving
