Mohamed Fathalla, Senior System Administrator

About

Experienced Systems Administrator with 10 years of expertise in design, development and maintenance of complex software and management of server infrastructures and data center operations across operating system platforms. Highly proficient in implementing enterprise solutions for business applications in broad scale, web-delivered environments. Determined to deliver the best technical solutions to meet functional and business requirements. Diligent troubleshooter, with strong communication skills to interact effectively with employees and departments in various IT environments. Flexible with positive work attitude focused on producing results under tight deadlines. Demonstrated understanding of the Software Development Life Cycle.

Experience

Mazars - Mostafa Shawki, Alexandria

Jul 2019 – Present

Alexandria, Egypt

Senior System Administrator

• Completed reports detailing network and systems performance and downtime issues. • Standardized job tasks and trained junior team members on industry best practices and standards. • Maintained flexible schedule and responded to after-hours and weekend emergencies. • Worked with users to determine areas of technology in need of improved usability. • Configured, tested and maintained network equipment to achieve maximum performance. • Spearheaded inventory control measures to replenish and maintain IT equipment. • Attended meetings to deliver status reports to key stakeholders. • Created nightly jobs for database backups. • Configured and tested Windows Server operating systems with roles features. • Implemented internet and intranet applications on multiple platforms.

Green Towers Group

Nov 2017 – Jul 2019

Alexandria,Egypt

System Administrator

• Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability. • Established network specifications and analyzed workflow, access, information and security requirements. • Oversaw file system and storage upgrades while safeguarding data integrity and redundancy. • Served as subject matter expert on proposed technology purchases. • Configured and tested Windows Server operating systems with roles features. • Created nightly jobs for database backups. • Mentored employees and offered constructive feedback for performance improvement.

Intelligent Project Co, Doha

Jan 2014 – Jul 2017

Doha, Qatar

Technical Support Specialist

• Explained technical information in clear terms to non-technical individuals to promote better understanding. • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution. • Assisted customers in identifying issues and explained solutions to restore service and functionality. • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones. • Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals. • Walked individuals through basic troubleshooting tasks. • Monitored systems in operation and quickly troubleshot errors. • Recorded and maintained relevant notes for each client and work order. • Documented support interactions for future reference. • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

El Nasr Clothing & Textiles Co, Alexandria

Mar 2013 – Jan 2014

Alexandria, Egypt

System Administrator

• Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability. • Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults. • Established network specifications and analyzed workflow, access, information and security requirements. • Oversaw file system and storage upgrades while safeguarding data integrity and redundancy. • Worked with users to determine areas of technology in need of improved usability. • Introduced management tools to create and manage virtual server computing environment. • Completed reports detailing network and systems performance and downtime issues. • Implemented corrective plans of action for network availability and latency. • Created nightly jobs for database backups.

Green Supply & Trade

Apr 2012 – Feb 2013

Alexandria ,Egypt

Help Desk Officer

Configured hardware, devices, and software to set up workstations for employees. • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks. • Provided Tier 1 IT support to non-technical internal users through desk side support services. • Explained technical information in clear terms to non-technical individuals to promote better understanding. • Installed, modified, and repaired software and hardware to resolve technical issues. • Walked individuals through basic troubleshooting tasks. • Responded promptly to incoming sales leads and requests for technical support.

International Electronics & Computer Center

Oct 2010 – Apr 2012

Alexandria, Egypt

Technical Support

• Assisted with updating technical support best practices for use by team. • Responded promptly to incoming sales leads and requests for technical support. • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones. • Collaborated with supervisors to escalate and address customer inquiries or technical issues. • Assisted customers in identifying issues and explained solutions to restore service and functionality. • Used ticketing systems to manage and process support actions and requests. • Configured hardware and granted system permissions to new employees. • Monitored systems in operation and quickly troubleshot errors. • Configured hardware, devices, and software to set up workstations for employees. • Tested new software and hardware prior to deployment. • Monitored system performance to identify potential issues.

Education

Alexandria Academy for Science - Alexandria, Egypt

Sep 2006 – Jun 2010

Bachelors, Management Information Systems

Mohamed Fathalla

Senior System Administrator

Skills

Languages