Mohamed Ali Boukhatem , Experienced Customer Service Representative with Strong Communication Skills and Entrepreneurial Spirit

About

As an experienced waiter and online English teacher, I have developed excellent communication skills and a strong ability to provide outstanding customer service. With my Bachelor's degree in English, I am able to effectively communicate with customers and resolve issues in a professional manner. My experience in the restaurant industry has taught me the importance of working well in a team and providing exceptional service to customers. Outside of my professional experience, I have also successfully opened and managed a small business selling honey. By utilizing my sales and marketing skills and leveraging online platforms, I have grown a loyal customer base and achieved significant success in a short period of

time.As

a customer service representative, I am confident in my ability to provide accurate information, handle customer inquiries and complaints, and maintain customer records. I am eager to apply my skills and experience to a customer service role and provide exceptional service to customers.

Experience

Small Business Owner

Jan 2019 – Present

Algeria from home

Honey Sales

I successfully launched and grew a small business selling natural honey sourced from local beekeepers. Starting in 2019, I began by selling to family and friends, and quickly expanded to neighbors and eventually developed an online sales platform. Utilizing my exceptional marketing and customer service skills, I established a strong brand presence and developed a loyal customer base. What started as a small operation quickly grew each year with a 100% growth rate year over year, achieved with minimal effort by dedicating just 1 hour a day for 4 months due to the seasonal nature of the business. My ability to foster strong relationships with customers through personalized interactions resulted in increased sales and positive feedback. As an entrepreneur, I honed my skills in sales, marketing, and business development, while also demonstrating my ability to work independently and manage a successful enterprise. My experience has instilled in me an entrepreneurial mindset that is results-driven, creative, and self-disciplined.

My own business

Jan 2020 – Jan 2022

Online from my home

Online Private Teacher (Self-Employed)

As a self-employed online teacher, I was able to facilitate the learning of numerous students who successfully developed their English skills to an intermediate level within just 3 months under my guidance. Many of these students continued to work with me for 8 months or more, and were able to master both written and spoken English to an exceptional level. Through my personalized teaching approach, I was able to create an engaging and effective learning environment, enabling my students to achieve their language goals with confidence and proficiency.

Alamel restaurant

Jan 2014 – Jan 2020

Bouzareah City center , Algiers

Waiter

During my time at the restaurant, I proved myself to be an exceptional team member, consistently delivering exceptional service to customers while taking on additional responsibilities as needed. In fact, I quickly gained the trust and respect of the owner, who recognized my skills and promoted me to the position of second-in-command within my first 3 months. In this role, I took on a variety of critical tasks, including managing finances, answering phones, and serving as a cashier, all while continuing to provide exceptional service as a waiter. My ability to juggle multiple responsibilities while maintaining a positive and professional demeanor helped me to earn the respect and admiration of my colleagues and customers alike.

Education

University of Algiers

Jan 2016 – Jan 2019

Bachelor's degree, English

Mohamed Ali Boukhatem

Experienced Customer Service Representative with Strong Communication Skills and Entrepreneurial Spirit

Skills

Languages