I was a GCL & Provisions Supervisor,
Collection & Strategic Analytics, in CIB.
From Nov 2015 Jan 2021
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Experience
CIB
Oct 2015 – Jan 2021
Heliopolis
GCL & Provisions Supervisor,
Handling customer complaints- Giving approval for cheques of current customers-making customer service calls- training external agency collectors
Citibank
Mar 2008 – Oct 2015
Fifth Settlement
Collection Trainer,
Training Citibank and external agencies collectors-Customer services calls to insure that customers received a payment receipt after their payment and that they are well treated by agency collectors
Education
1-University of waterloo, Waterloo, Canada. 2-University of Cairo in 1985.
Sep 1984 – Jul 1985
1-Transcript in Electrical Engineering & Physics. 2-B.Sc., Physics & Mathematics