My name is Moipone Motsoeneng, and I’m based in South Africa, seeking a remote opportunity in customer service, customer support, or customer success. I have over five years of experience as an Inflight Supervisor, which has equipped me with strong skills in customer service, conflict resolution, and team leadership. I’m driven by a passion for delivering excellent customer experiences and maintaining high standards of client satisfaction. My recent studies in Customer Success Management have given me a deeper understanding of customer relationship management, which complements my existing expertise.
In terms of work interests, I am particularly drawn to roles that allow me to engage directly with customers, resolve issues, and provide a seamless experience that keeps customers happy and loyal. I enjoy problem-solving and the satisfaction of knowing that I’ve made a positive difference in someone’s experience. Additionally, I’m interested in working with a collaborative and supportive team, where I can contribute to shared goals and have opportunities to continue learning.
My strong sides include adaptability, resilience, and an unyielding commitment to customer satisfaction. I’m highly organized, detail-oriented, and capable of maintaining composure under pressure, all of which allow me to handle diverse customer inquiries efficiently. I am also tech-savvy, with a commitment to upskilling and enhancing my knowledge of tools like Salesforce, Excel, and other digital platforms essential for remote work.
Experience
South African Airways
Nov 2008 – Mar 2022
South Africa
Inflight Supervisor
Inflight Supervisor
As an Inflight Supervisor, I held a critical role ensuring an exceptional passenger experience through outstanding customer service and safety management. My responsibilities included:
Customer Service Excellence: Delivered top-tier service to passengers, addressing inquiries and ensuring their comfort and safety during flights. I managed customer concerns and resolved conflicts efficiently, ensuring a positive and memorable travel experience.
Team Leadership and Training: Led and motivated a team of flight attendants, overseeing performance and providing guidance on service standards and safety protocols. I conducted training sessions to improve team skills and ensure adherence to regulations and company policies.
Safety and Compliance: Enforced strict safety protocols, performing routine safety checks, and addressing any potential safety issues to comply with aviation standards. I was responsible for handling emergency situations, ensuring passengers' and crew's well-being at all times.
Conflict Resolution and Problem Solving: Skillfully managed difficult situations and passenger complaints, often resolving issues in real-time to avoid escalation and maintain a peaceful environment on board.
Attention to Detail: Maintained accurate records of incidents, service procedures, and inventory management, ensuring all documentation was complete and compliant with industry regulations.
This role refined my skills in customer service, leadership, and problem-solving—skills that translate seamlessly into remote customer support and service management. My experience enables me to effectively handle diverse customer needs, lead teams, and uphold high standards in a remote working environment.
