Monica Magdadaro

Intro

Manila, Philippines

Joined September 5, 2022

Skills

About

Previously, in the BPO industry, I act as the company's internal help desk for sales channels for in-store and door-to-door sales agents, making sure that all client information in Salesforce is correct to prevent delays. Guiding and helping sales agents with protocols and active promotions to ensure that everyone is aligned with any changes and an extra mile resolution. I was often asked to assist new hires during their training and until they were endorsed to operations. My role was to assist and guide them with regard to product knowledge and processes. Adjusting to different personalities and attitudes is quite challenging at first, and it taught me that when you have a clear objective and goal, then you'll definitely overcome any challenges. I was able to connect with the rest of the newbies and help them realize and maximize their potential not only for self-improvement but also for achieving the team and organizational goals. Also resolved technical issues and well-handled escalations. In my journey in the F&B industry, I stand as the employee's first contact, set schedules and provide resolutions. I have shown effectiveness and efficiency to help the organization and inspire the team to have a clear objective and to work professionally, especially when handling challenging situations. Relate well with the rest of the team and helped them realize their potential and maximize it for the accomplishment of the team and the organization's goals. I am confident that my leadership, critical thinking, decision-making, problem-solving abilities, accountability, flexibility, and eagerness to look for solutions that can add value will contribute to and drive the organization's continued success.

Experience

Harte Hanks Philippines Inc.

May 2022 – Sep 2022

Philippines

Technical Support Representative - Project based

Applies analytical and technical skills to perform a variety of troubleshooting. Handling multiple inquiries and troubleshooting while maintaining a pleasant demeanor with the customer and leaving accurate documentation on each interaction. Responsible for ticket service creation.

TELUS INTERNATIONAL PHILIPPINES

Jun 2015 – Feb 2022

Philippines

Operations CSR III

Data entry using Salesforce. Responsible for creating a report on any sales partner application technical issues. Focus on outstanding service sales support to partner channels in order to maximize sales yield and ensure delivery of an exceptional customer experience.

Max's Restaurant

Apr 2012 – Apr 2014

Philippines

Team Supervisor

Handling co-worker’s concerns and relaying them to management Making sure all staff are aligned and checking all the operation updates Customer relation and engagement

Jollibee Food Corp.

Jun 2010 – Feb 2012

Philippines

Store Marketing Assistant

Kids Party Co-host and event organizer Handling event inquiries and bookings Communicated and worked closely with clients to ensure that their requirements and goals were fully met. Planned and coordinated various events for individual or corporate clients, managed budgets, and maintained professional relationships to maintain sales goals and create new opportunities Creating quarterly event reports