Monica Rivera

Future School Psychologist

Message

Intro

Ponce, Puerto Rico

Studied School Psychology at University of Puerto Rico in Mayaguez

Studied School Psychology at Carlos Albizu University in Mayaguez

Studied Forensic Psychology at University of Puerto Rico in Ponce

Mental Health Care

Joined November 4, 2022

Skills

Languages

Spanish

Native or Bilingual

English

Native or Bilingual

About

I am currently a dog mom and a PhD student in School Psychology in the University of Puerto Rico in Mayaguez. I already have a BA & MS in psychology and waiting on the results of my license test. I am from Puerto Rico and spanish is my main language but I have been bilingual my whole life and consider myself fluid in the english language (written, spoken and reading).

Experience

Albizu University

Aug 2019 – May 2020

Mayaguez Puerto Rico

Recruitment Aid

Plan recruitment activities for the different departments in the university. Call potential students to promote the departments or facilitate the admissions process. Data entry of the interested potential students collected in each of the recruitment activities organized.

Telemedik Call Center

Nov 2019 – Feb 2020

Mayaguez Puerto Rico

Customer Service Representative

Manage inbound and outbound calls while following communication scripts, determining customer needs, providing solutions to issues, keeping conversation records, and selling company products and services. Administer customer satisfaction questionnaire.

Evolve Superior Learning

Apr 2019 – Jul 2019

Mayaguez Puerto Rico

English Tutor

Planning, preparing and delivering lessons and exams. Preparing teaching materials. Help students improve their listening, speaking, reading and writing skills via individual and group sessions.

JRC Tax & Accounting

Jan 2019 – Apr 2019

Ponce Puerto Rico

Customer Service Representative

Obtains client details by answering telephone calls; interviewing & verifying the information. Determine client eligibility. Inform clients by explaining procedures; answering questions; providing information. Accomplish sales and company mission by completing results as needed.

Soft & Creamy

Aug 2016 – Apr 2018

Ponce Puerto Rico

Chief cashier

Customer Service. Make all the desserts for the customers. Utilized POS systems to perform financial transactions, balance cash drawer at beginning and end of work shift. Assemble and disassemble Taylor soft serve ice cream machinery at the beginning or end of every day.

Education

University of Puerto Rico in Mayaguez

Aug 2022 – Present

PhD, School Psychology

Carlos Albizu University in Mayaguez

Jan 2018 – Dec 2021

Masters, School Psychology

University of Puerto Rico in Ponce

Aug 2013 – Sep 2017

Bachelor's, Forensic Psychology