moses mendy

Gambia Teachers Union Co-operative Credit Union

Jan 2021 – Present

Kanifing, The Gambia

Senior Regional Administrative Officer

Led a team of administrative professionals in managing daily office operations, including scheduling, record keeping, and correspondence, resulting in increased efficiency and productivity. Developed and implemented streamlined processes for expense tracking and budget management, resulting in a 20% reduction in costs across the regional. Established and maintained effective communication channels with stakeholders, including senior management, staff, and external partners, fostering strong relationships and facilitating effective decision-making. supervise tellers and other staffs under my purview. Approve all Loans, oversee all the Finance/Accounting operations, Control the vault and perform daily cash. Implemented and enforced standardized policies and procedures across all the regional, resulting in increased productivity and improved compliance with regulatory requirements. Developed and delivered comprehensive training programs for staff members, equipping them with the necessary skills to effectively support regional goals and objectives.

Gambia Teachers Union Co-operative Credit Union

Jan 2021 – Present

Kanifing, The Gambia

Hostel Supervisor

Ensuring that the hostel is well-maintained by scheduling repairs and maintenance as needed. Reviewing guest complaints, concerns, or issues in order to make decisions about how to best respond to them. Managing the daily operations of the hotel including hiring, training, scheduling, and supervising staffs. Ensuring that guests are satisfied with their experience at the hostel through regular contact with customers. Overseeing the financial operations of the hostel such as revenue management and labor costs. Supervised a team of 20 staffs, offering training and guidance in customer service and operations. Implemented efficient booking and reservation systems, resulting in a significant increase in occupancy rates.

Gambia Teachers Union Co-operative Credit Union

Jan 2020 – Dec 2020

Kanifing, The Gambia

Regional Administrative Officer

Ensure the applicant of and compliance with establish operating policies and procedures within the branch. Responsible for all GTUCCU assets within the branch. Conduct periodic branch meetings to inform staffs of operational updates and procedures. To supervise tellers and other staffs under my purview Ensure branch facility, branch equipment, and software is up to date and ready to serve the memberships; contact appropriate authorities for any maintenance, service, and repairs. Lending and withdrawal duties within policies and procedures and security measures to protect the membership and avoid losses to the Credit Union. Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting

Gambia Teachers Union Co-operative Credit Union

Feb 2019 – Dec 2019

Kanifing, The Gambia

Teller

Processed and verified customer transactions with accuracy and efficiency, ensuring the integrity of financial records and minimizing errors. Resolved customer inquiries and concerns promptly and professionally, delivering exceptional service and building positive relationships. Balanced cash drawers daily, reconciling discrepancies and maintaining optimal levels of cash for smooth operational flow. Collaborated with team members to identify and implement process improvements, resulting in increased productivity and customer satisfaction. Educated customers on use of banking website and mobile apps. Providing training and assistance to newly joined tellers. Perform cash payments, Issue out Loans and take in deposit.

Skills