Proven track record of over a decade in Sales & Customer Support working with a broad spectrum of top-notch companies.
Clear and concise verbal and written communication along with strong leadership and decision-making skills.
Adept at business development and fostering client relationships.
Experienced in building a team that provides ultimate customer service with smiles on their faces.
Organized and detail oriented in properly handling customer inquiries, transactions and feedback.
Tech-savvy yet always eager to learn and adapt to new technologies and strategies.
Astute at Developing & implementing training programs to onboard new team members swiftly and ensure consistency in service delivery.
Experience
Milk & More
Jan 2004 – Present
Pakistan
Customer Support-Team Leader
After building customer support department from scratch at Milk & More, I am now responsible for seamless interactions between our dedicated support team and valued customers, ensuring unparalleled satisfaction in every engagement. With precision and empathy, I manage a team that navigates intricate customer inquiries by resolving issues promptly and effectively. Leading with a blend of strategic vision and hands-on guidance, I have cultivated a culture of excellence, empowering my team to deliver exceptional service with every contact through Email, Chat, Calls & Social Media. My arsenal includes sharp problem-solving skills, attention to details, and a relentless commitment to exceeding expectations. To top it all off, I have been relentless at gathering customer feedback and making sure that it is forwarded to the respective department.
