Muhammad barik Aftab

Senior Customer Support Representative

Message

Intro

Pakistan

Customer support representative at Mindbridge Pvt Ltd

Studied Accounting and commerce at University of the punjab

Joined December 12, 2022

Skills

Languages

Urdu

Native or Bilingual

Hindi

Fluent

English

Fluent

Punjabi

Fluent

About

Successful support representative with almost 3 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Experience

Mindbridge Pvt Ltd

Jun 2020 – Present

Lahore

Customer support representative

Maintained a customer satisfaction rate of 95% for 2021 Solve 100plus tickets on a daily basis Carried out retention calls with unsatisfied customers, convincing 60% of them to keep using the service

Sinopak Irisidg Pvt Ltd

Mar 2019 – Jan 2020

Islamabad

Warehouse officer

Managed warehouse inbounds and prepare a report about the stock level on daily basis. Maintained the stocks and managed the shifts of workers according to the work.

Education

University of the punjab

Jan 2017 – Jul 2019

Bachelor , Accounting and commerce