A passionate individual that values integrity and empathy. An experienced customer specialist in providing clients' needs and framing a solution. Love to communicate to the customer, providing alternatives, and making events with the team.
Highly interested in the public speaking area from presentation, debate, and group discussion. These activities heavily impacted my life as I progressed through my carrier.
Experience
Style Theory
May 2021 – Present
Indonesia
Customer Experience Specialist
- Achieved 1 minute and 30 seconds first response time and less than 1-hour resolution
- Achieved 3 times best agents of the weeks
-Communicated closely with third-party service providers to resolve more than 30+ customer requests every day
- Delivered exceptional service to all customers throughout their journey leveraging more than 40.000+ of deep product knowledge
- Developed Customer Success assets and methods, and worked with product marketing to create around 50+ new or refined existing onboarding materials each week
- Handled more than 400 incomplete return cases and was able to restore 350 cases
- Mentored and provided guidance to 3 new agents and partnered with other designated teams to help them be more effective
