Munyiva Nzioka, Data Entry Clerk, Image annotation Specialist and Customer Support Agent.

About

I am an online freelancer working in various industries like Machine Learning, Customer Support and Data Entry. I Have 2 years working experience in all of the fields mentioned above. I am a passionate communicative person who enjoys helping clients and companies achieve their goals and improve in performance by use Data Analysis Tool. I am also a talented Voice Over narration Artist with a special niche in Sports and Sales. I believe in fast and efficient communication to ensure work load from a team is of good quality and meets the Turn Around Time. I am also undertaking more Digital Marketing Classes to improve on my skills to an advanced level. I am also quite versatile with Social Media Marketing using Mailchimp and SproutSocial.

Experience

Cloud Factory Kenya

Nov 2021 – Jul 2023

Nairobi

Image Analyst and Customer Support Agent

Assigned to Image and Video Annotation project using DataLoop Tool and Ibotta Customer Support to handle customers receipt and refund them products and offers awarded to them.

CloudFactory Kenya

Nov 2021 – Jul 2023

Nairobi

Image Analyst and Customer Support Agent

Involved in Image and video editing using Dataloop Tool to help in Machine Learning. Got promoted to QA level due to high accuracy level and timely schedules. Worked under Ibotta Customer Support Project to help customers process offers on their receipts from products they bought. I also made sure that customers understood how the offers work and when they can access them. Clear any clarifications in case they got confused.

Education

Multimedia University of Kenya

Aug 2017 – Dec 2021

Bachelor of Journalism, Media and Communication

Munyiva Nzioka

Data Entry Clerk, Image annotation Specialist and Customer Support Agent.

Skills

Languages