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Mushota Makungu

YOUR FAVOURITE GO TO VA | CUSTOMER SERVICE REP | MARKETER | DATA ENTRY SPECIALIST

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Intro
Johannesburg, South Africa
Studied Marketing at UNISA (UNIVERSITY OF SOUTH AFRICA)
Studied Marketing at UNISA (UNIVERSITY OF SOUTH AFRICA)
Joined November 16, 2023

Skills

Languages

English
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Native or Bilingual
About
Dedicated and detail-oriented public speaker with excellent report writing skills who is eager to learn new innovations with initiative to match. A self-motivated team player whose able to work with multi-disciplinary teams under pressure and independently with minimum supervision. A customer centric strategist and a reliable enthusiast with leadership qualities to match. Football lover and food enthusiast.
Experience
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Maemo Hair & Beauty Salon
Feb 2023 – Sep 2023
South Africa
Co-Manager/Receptionist/Marketer
Key responsibilities: Overseeing daily salon operations Organize employees’ shifts, considering peak times and seasonality Order beauty products, like creams and essential oils and replenish stock Arrange for regular maintenance services for all equipment Apply hygiene practices across all beauty stations Ensure all beauty treatments meet high quality standards Maintain staff records, including salaries and working schedules Promote services, products and discounts on social media Receive payments from clients and track all transactions Keep updated records of costs and revenues (e.g. daily, monthly and quarterly) Run online competitions and offer discount packages to attract new customers
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Paricus LLC (USA)
Jan 2022 – Dec 2022
Florida,USA (Remote)
Customer Service Representative (Remote)
Key responsibilities: UPDATING CUSTOMER PROFILES REACTIVATING CUSTOMER ACCOUNTS, INPUTING CANCEL REQUESTS MAKING TECH SUPPORT APPOINTMENT BOOKINGS MAKING FOLLOW-UPS WITH FULFILLMENT DEPARTMENTS ENSURING CUSTOMERS ARE FULLY ASSISTED AND ACCOUNTS ARE ACTIVE EDUCATING CUSTOMERS ON PRODUCT AND IT'S FEATURES AND BENEFITS MARKETING OTHER COMPANY PRODUCTS AND BENEFITS TO CUSTOMERS
Education
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UNISA (UNIVERSITY OF SOUTH AFRICA)
Jan 2019 – Nov 2023
DIPLOMA IN MARKETING MANAGEMENT, Marketing
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UNISA (UNIVERSITY OF SOUTH AFRICA)
Jan 2017 – Jan 2018
UNISA (UNIVERSITY OF SOUTH AFRICA) HIGHER CERTIFICATE IN ECONOMIC AND MANAGEMENT SCIENCES (PRE-REQUISITE TO DIPLOMA AND DEGREE IN MARKETING MANAGEMENT), Marketing
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