Nadin Najeeb

About

Customer Service Executive with 10+ years of Experience. Sales, Administration, Marketing are added areas of expertise. Worked freelance projects and contracts.

Experience

Noon Lanka (Pvt) Ltd

Oct 2020 – Jan 2024

Sri Lanka

Customer Service Executive

E-commerce based in Middle-East Customer-centric support and resolution which executes tasks in adhere to policies and protocols ensuring customer satisfaction as per organizations SOPs and going the extra mile ● First Contact Resolution via platforms - Whatsapp / Live Chats / Emails / Social Media ● Product information ● Maintaining Confidentiality and security of customer/account information ● Analytical Solution, Social Media Resolution and insights ● Delivered timely and accurate responses to customer questions and requests. ● Meeting quality & productivity goals and service levels

Cloud of Goods (Ilabs)

Mar 2023 – Jul 2023

Sri Lanka

Customer Happiness Executive

Worked as a project based (temp). Rental Marketplace business based in USA. - Sales and Administrative duties - Ensure customer bookings are recorded and tracked - Inform to partner and customers about orders and changes - Inventory Availability Management. - Booking Management - Payment Receivable

Printforce Pty LTD

Jan 2023 – Mar 2023

Australia (remote)

Accounts Receivable Officer

Freelance - Part time work - Maintaining the billing system - Generating invoices and account statements - Performing account reconciliations - Maintaining accounts receivable files and records - Producing monthly financial and management reports - Investigating and resolving any irregularities or enquiries - Assisting in general financial management and analysis

Ekwa Marketing

Jan 2020 – May 2020

Sri Lanka

Associate Innovative Products

US-Based Innovation of Digital Marketing tools and assistance to healthcare professionals on SMM and SEM ● Digital Marketing / Viral Marketing / SEM / SEO ● Social Media Marketing / Content Marketing ● Podcast Marketing Solutions ● Search and social analytics support ● Managing Social Media networks ● Data analyzation & Research

Copreus Pvt Ltd

Mar 2019 – Sep 2019

Sri Lanka

Business Consultant / Stock Broker

Business Consultant of global financial markets as well as a communicator for closing deals of shares and stocks. ● Managing Sales pipeline ● Developing business relationships ● Customer Support ● Managing Financial Portfolio ● International Share Markets

OSFS –Sri Lanka (Wealth and Risk Management - Australia)

Dec 2016 – Aug 2018

Sri Lanka

Financial Advisor Executive

HO based in Australia (Wealth & Risk Management Pty Ltd Administration of client’s financial accounts as well as personal data in order to help them accumulate funds towards a future pension scheme. ● Administration ● Documentation ● Financial Management ● Support Services ● Communications and Presentations

Jumbo Electronics LLC

Nov 2012 – Jan 2015

UAE

Sales Advisor cum Section-in-Charge

Handling Retail B2B and B2C markets, providing customer service and sales advice for clients and organizations. ● Sales & Marketing ● Visual Merchandising ● Implementing Strategies ● Inventory & Stock Management ● Contingency Planning ● Customer Service ● Data and System Management ● Maintaining client relationships with B2C as well as B2B

Providence BPO

Jul 2012 – Oct 2012

Sri Lanka

Customer Service Representative

Project based SAAS in USA Email support as well as inbound call support & upselling

British Council Colombo

Sep 2009 – Jul 2010

Sri Lanka

Marketing Assistant

The position leads to the assistance of foreign delegates for the annual Education UK Exhibition in Colombo ● Marketing ● Market Research & Survey ● Implementing Strategies ● Inventory & Stock Management ● Consolidation of Information and feedback ● Support Services ● Seminars and Interviews

Dialog Telekom (PLC) Ltd

Apr 2007 – Oct 2009

Sri Lanka

Customer Service Representative

The position provided client communicational support services as well as handling walk-in customers in terms of Telecommunication services. ● Support Services ● Customer service ● Data Management ● First Call Resolution ● Resolution of product or service issues and faults

Education

Northumbria University

Human Resource Management, BSc (Hons) HRM & Leadership - Northumbria University UK.

Informatics Global

Business Administration, International Diploma in Business Administration, Singapore Informatics - Informatics Academy, Singapore.

Skills