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Naiome Toney

Experience, Dedicated and fast learner

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Intro
Georgetown, Guyana
Consumer Services
Joined August 9, 2024

Skills

Languages

English
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Fluent
About
Assist in providing client services within wide variety of fields, with strong foundation in psychology, rehabilitation and social work, including support for families. Skilled in assisting clients by identifying and obtaining available benefits and social and community services. Support social workers in developing, organizing and conducting programs to prevent and resolve problems relevant to substance abuse, human relationships, rehabilitation, or dependent care. Collaborative leader with dedication to partnering with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain the full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Experience
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Itel
Dec 2022 – Mar 2024
Remote
Client Support Specialist
Provided suggestions for process, application or documentation improvement. Boosted customer retention rates through effective problem-solving and prompt communication. Responded to all client inquiries and asked appropriate questions to facilitate resolution. Verified basic needs are being met, providing navigation assistance for various benefits and available services. Provided exceptional service to clients by understanding their unique needs and offering tailored solutions. Proactively identified potential issues within client accounts, taking action to prevent escalations or disruptions in service delivery. Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls. Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities. Collaborated closely with cross-functional teams to ensure comprehensive resolutions for clients concerns. Managed multiple tasks simultaneously, ensuring all deadlines were met without compromising quality standards. Reduced response times with thorough monitoring of incoming inquiries and prioritizing urgent cases. Provided constructive feedback to development teams regarding product enhancements based on real-time user experiences. Delivered informative presentations during client onboarding sessions, facilitating seamless transitions into product use and setting expectations for future support interactions. Interacted with team members across departments to research and resolve customer issues.
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Itel
Dec 2022 – Mar 2024
Remote
Client Support Specialist
Provided tailored solutions and support to clients, enhancing overall satisfaction and retention. Utilized CRM software to track and manage client interactions and service requests. Collaborated with cross-functional teams to address and resolve complex issues.
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Qualfon
Feb 2021 – Oct 2022
Guyana
Customer Service Representative
Managed high-volume customer inquiries with professionalism and efficiency. Resolved complaints by identifying root causes and implementing effective solutions. Maintained detailed records of customer interactions and feedback to improve service quality.
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Qualfon
Feb 2021 – Oct 2022
Guyana
Customer Service Representative
Managed high-volume customer inquiries with professionalism and efficiency. Resolved complaints by identifying root causes and implementing effective solutions. Maintained detailed records of customer interactions and feedback to improve service quality.
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