Nchini tathiana Claudia

I am a lover of good customer care services. I am proactive,personable and adaptive professional.

Message

Intro

Douala, Cameroon

Studied Leadership at Havard online university

Studied Customer service skills at Alison

Studied Customer care management at Alison

Studied Science at Government bilingual high school ndop

Joined April 6, 2022

Skills

Languages

English

Native or Bilingual

French

Fluent

About

My expertise lies in serving as the first point of contact with clients , representing organisation and maintaining a high level of visibility, which necessitates an extremely professional, courteous, and respectful communication style with all customers. I have proven to be highly successful at ensuring superior customer relations and providing outstanding service and support to meet, and surpass, customer expectations and requirements. Furthermore, my ability to effectively interact with a wide range of diverse cultures and personalities positions me to become an immediate asset to your institution.

Experience

Global peace chain

Mar 2019 – Dec 2021

Douala

Global peace ambassador

With objective to get all the national and internationally media in it's loop to promote the message of love and peace. Encourage tolerance, inclusiveness, interfaith harmony,co-existance and peace building.

Cominada

Jan 2017 – Aug 2019

Douala

Customer service representative

Take care of customer inquiries via phone ,emails and in person. Give appropriate information to clients and direct them to the right offices. Organize meetings, photocopy, print and scan documents. Create and maintain reports about customer interactions will updating their records in the system. pay company bills. Make recommendations to management on how i think we can improve customer experience

Dynamic bookshop

Jun 2006 – Sep 2010

Douala

Sales girl/book keeper

Receive clients, orientate them, make daily, weekly and monthly reports.oversee a company's financial data and compliance by maintaining accurate books on accounts payable and receivable. Call clients.

Education

Havard online university

Nov 2021 – Mar 2022

Certificate in leadership , Leadership

Alison

Nov 2021 – Mar 2022

Certificate , Customer service skills

Alison

Sep 2021 – Mar 2022

Diploma , Customer care management

Government bilingual high school ndop

Sep 2011 – Jun 2013

Advance level certificate , Science