Nicko Lei Ruiz, Administrate Assistant

About

Hi, I'm Nicko, a dedicated sales and customer service professional with a strong foundation in psychology and leadership. With experience in inbound sales, technical support, and customer relations, I’ve developed the ability to build meaningful connections, understand customer needs, and provide tailored solutions. My expertise in communication, problem-solving, and strategic sales techniques has allowed me to drive customer satisfaction and exceed targets. Beyond my professional career, I hold a degree in Psychology, graduating Magna Cum Laude from San Mateo Municipal College. My academic background enhances my ability to engage with customers effectively, understand behavioral patterns, and apply psychological insights to business interactions. Additionally, I served as the Vice President (External) for the Psychology Society, leading impactful events, fostering partnerships, and strengthening community engagement. I'm passionate about continuous growth, delivering exceptional service, and creating meaningful interactions that lead to success. Let’s connect!

Experience

Accenture in the Philippines

Dec 2024 – Mar 2025

Philippines

Inbound Sales Representative

As an Inbound Sales Representative, I built and maintained strong customer relationships by understanding their needs and providing tailored solutions. I demonstrated a deep knowledge of products and services, ensuring accurate responses to inquiries and delivering valuable insights. My strong verbal communication skills allowed me to effectively engage with customers, handle objections, and highlight key product benefits. To maximize sales opportunities, I employed strategic upselling and cross-selling techniques, contributing to revenue growth while ensuring customer satisfaction through prompt issue resolution.

VXI Global Panorama

Nov 2023 – Aug 2024

Philippines

Customer service for technical and sales

As a Customer Representative for Technical and Sales, I provided expert assistance to clients facing issues with internet, cable, and telephone services, handling over 500 calls monthly. I excelled in resolving technical concerns with professionalism, enhancing customer satisfaction through clear communication and efficient solutions. Beyond troubleshooting, I identified opportunities for upselling and cross-selling, recommending relevant products based on customer needs. My ability to retain dissatisfied customers through empathetic listening and tailored problem-solving contributed to improved retention and revenue generation.

Valley High Academy

Jul 2022 – Jul 2023

Philippines

Guidance Personnel

As a Guidance Personnel, I provided academic and career support to students, assisting them with college applications, study techniques, and goal-setting. I developed personalized counseling plans to monitor student progress, advised those at risk of dropping out, and organized career fairs and workshops to prepare students for future opportunities. Through data-driven insights and structured guidance sessions, I helped students navigate their educational paths while fostering personal growth.

Education

San Mateo Municipal College

Jun 2017 – Jun 2021

Bachelor's degree, Pschology

Nicko Lei Ruiz

Administrate Assistant

Skills

Languages