I have excellent communication skills, both written and verbal.
 An ability to build rapport and trust quickly with work colleagues.
 Able to prioritize tasks and workloads in order of importance.
 Track record of delivering results with deadlines.
 Proficiency with use of Microsoft tools
 Proficiency in Customer relationship management tools
 Data analysis and representation
Experience
Ison Xperience
Oct 2015 – Present
Ibadan
Customer Care Specialist
I ensure that I prepare report for inventory during customer interaction
Delivery of follow up and feedback for HVC (High value customers)
I deliver quality service for my customer ensuring that i also meet up with all my set KPI parameters like AHT, Tagging, login, monthly Q-test, shrinkage, and etc.
Providing online solutions to various queries and enquiries
Research and dissemination of products and services upgrade to members of assigned team for efficient service delivery
Answering incoming calls from customers.
Giving relevant information to solve customers’ query while managing different scenarios that may present themselves in the course of this activity.
Delivering quality customer service to an average of 200 customers within an 8hr shift.
Capturing customer’s data with relevant application to resolve their issues.
Booking,rescheduling and rerouting of customer's flights
