Ogochukwu Lovelyn Onyema

Customer Support Specialist | Sales Representative

Message

Intro

Lagos, Nigeria

Studied Public Administration at Federal Polytechnic Oko, Anambra State

Consumer Services

linkedin.com/in/ogochukwu-onyema-86532a184

Joined April 12, 2023

Skills

Languages

English

Fluent

About

Hello! "I am excited that you want to learn about me. Thank you!" With a deep-rooted passion for empathy and sales, I thrive on turning frustrations into solutions and driving exceptional results. As a seasoned Customer Support Specialist and Sales Professional, I bring a unique blend of skills to the table, ensuring both customer satisfaction and revenue growth. Customer Support Specialist In customer support, I specialize in email, phone, and live chat support, providing a personal touch to every interaction. My efforts have consistently boosted customer satisfaction by 50%, transforming every conversation into a meaningful connection. Services I offer: Prompt and Efficient Response Clear Communication Multi-Channel Support Empathy and Personalization Product Knowledge Proactive Support Escalation Management Documentation Feedback Collection Training and Educational Resources 24/7 Availability Cross-Channel Consistency Tools I can navigate: Zendesk Freshdesk Intercom Help Scout Drift HubSpot Service Hub Salesforce Service Cloud LiveAgent Gorgias Calendly Zoom or RingCentral Grammarly Business SurveyMonkey Zoho CRM Crisp Sales Professional In sales, I bring 5 years of experience in surpassing sales targets and driving impactful marketing campaigns, resulting in a 25% increase in revenue. My sales approach is rooted in honesty and transparency, building lasting client relationships. Expertise: FMCG (Retail | Manufacturing Companies) Renewable Energy Companies Fintech Real Estate Business Transformation Cost Efficiency Key Skills: Market Research Financial Analysis Sales and Business Development Project Management Digital Marketing Regulatory Informed Technology Integration Sustainability Knowledge Customer Relationship Management Tools I can navigate: Google Workspace Salesforce HubSpot Trello Price2spy LinkedIn RiskWatch Work Environment Includes: Dell Laptop Noise-Cancellation Headset Android Phone Reliable Wi-Fi and Backup MiFi Device Stable Electricity Supply Serene and Distraction-Free Workspace Ring Light for Optimum Visibility During Video Calls Client Testimonials: "Working with Lovelyn was a game-changer for our business. Her dedication and expertise propelled us to new heights." - Client A "In a competitive market, Lovelyn stood out as a true partner, guiding us through challenges and driving success." - Client B Let’s work together to elevate your business. Drop me a message here on Remotehub or simply say to start a conversation. Be rest assured I will exceed your expectations! I am eager to meet you. Best Regards, Lovelyn (OG)

Experience

Hemptique

Dec 2022 – Feb 2024

United States

Sales | Customer Support Specialist

Steady Energy Limited

Mar 2018 – Sep 2022

Nigeria

Sales | Customer Support Specialist

Education

Federal Polytechnic Oko, Anambra State

Jun 2010 – Aug 2015

HND , Public Administration