Oke Bisayooluwa Abraham, Customer Service Representative

About

I’m a proactive Customer Service Assistant with 4 years of experience handling various functions of Customer service, from dealing with dissatisfied customers to answering phone calls. I have developed and utilized various skills to help achieve results and contribute to the company’s productivity. I have also had my exceptional performance in solving customer problems and forming new customer relations that resulted in a 20% increase in sales. Although I love my job, I feel I am now ready for further growth in a more challenging role at a company that values customer relations, and this position meets those exact needs.”

Experience

Andrew Coke Properties and Investment Ltd

Sep 2018 – Dec 2021

Lagos

Real Estate Photographer

Captured artfully composed images using expertly selected lenses, camera settings, and lighting techniques. Worked with personal, business, and organizational clients to realize creative visions. Optimized photographs using contrast adjustment and blemish correction. Enhanced landscape and urban photography with professional editing software tools. Branded images with consistent styles based on personal expertise or client requests. Prevented file loss by securing work with regular backups. Worked with Nikon camera and skillfully managed peripheral equipment, including tripods, filters, and flashes. Maintained busy schedule of studio and outdoor sessions by keeping supplies and equipment ready for expected demands.

Books Photography

Jul 2020 – Nov 2020

Lagos

Product Photographer

Worked with personal, business, and organizational clients to realize creative visions. Captured artfully composed images using expertly selected lenses, camera settings, and lighting techniques. Branded images with consistent styles based on personal expertise or client requests. Offered top-notch service, maximizing client satisfaction and obtaining numerous referrals. Created unique and artistic shots, leveraging knowledge of composition and photography fundamentals. A coordinated busy schedule of on-site appointments, location shoots, and personal portraiture. Set up and broke down tripods, backdrops, and lighting for each shoot. Obtained necessary light with reflectors and artificial flash attachments. Maintained busy schedule of studio and outdoor sessions by keeping supplies and equipment ready for expected demands.

AIESEC

Aug 2010 – Dec 2016

Lagos

Intern Manager

Supported adequate shift coverage through strategic team training, scheduling, and workflow coordination. Maximized employee performance with effective training and close mentoring. Kept all paperwork current and compliant with internal standards and legal requirements. Trained diligently in different operational areas to improve business knowledge. Implemented proactive policy adjustments to align procedures with changing workforces and market demands.

Education

Nigerian Institute of Management (NIM)

Jun 2017 – Nov 2018

AEC/DEP or Skilled Trade Certificate in Chartered Management , Chartered Management

Institute of Arts Management and Professional studies

Jul 2017 – Sep 2018

AEC/DEP or Skilled Trade Certification in Human Resource Management, HRM

Federal Ministry Of Information (FIC) ICT Unit

Sep 2017 – May 2018

AEC/DEP or Skilled Trade Certificate in Photography , Photography

Prime International Risk and Safety Management

May 2017 – Feb 2018

AEC/DEP or Skilled Trade Certificate in Occupational Health & Safety 1,2 and 3, Health and safety

University of Lagos

Jan 2012 – Sep 2016

B.A French, European Languages

University Of Lagos

Jan 2011 – Oct 2011

DCS/DEC in French , European Languages

Laurels Academy

Mar 2003 – Sep 2008

Senior Secondary School Certification (SSCE) - (WAEC) , Art

Oke Bisayooluwa Abraham

Customer Service Representative

Skills

Languages