Olga Umanskaya, Reliable administrative specialist proficient in planning, coordination, and project management

About

Experienced Administrative Assistant Computer Skills: Windows, Microsoft Word, Excel, Outlook, QuickBooks Bilingual: English, Russian and some Spanish Excellent interpersonal skills Strong customer service, time management and organizational skills Ability to multi-task with a sense of urgency and attention to detail

Experience

Closet Factory

Jul 2017 – Jun 2022

Tampa, FL

Office Manager

Maintain the main switchboard Process all financial transactions including compiling all the information for weekly trips to the bank Oversee the schedule for 8 designers while coordinating appointments on a daily basis. Oversee the schedule of all installers Coordinate installation dates for all upcoming projects Work as a direct liaison to the CEO and my manager Directly deal with all clients to make sure they are happy with the overall experience Order materials for upcoming projects/installations Order all office supplies for the office Take incoming calls on weekends to ensure we have a steady flow of clientele Oversee and schedule all services (jobs that were incomplete) Handle all incoming and outgoing mail Process all incoming orders coming in from designers which includes reading blueprints, model number and calculating the time needed to complete the job

Inside Sales Solutions

Jul 2016 – Oct 2016

St Petersburg, FL

Database Administrator

Served as DBA or project lead in the completion of medium to large-scale implementations, managing projects from business requirements analysis to solutions delivery and support. Managed data-integration projects for information and company performance on a daily basis. Working with database software to find ways to store , organize and manage data Troubleshooting Keeping database accurate and up to date Helping with database and design development Managing database access Designing maintenance procedures and putting them into operation Ensuring all needs are met Overseeing and liaising in all database security and integrity procedures Extensive use of Microsoft Excel, Mircosoft Word Operating databases to ensure that all information is accessible as needed Archiving any vital data

KBAuthority

Sep 2013 – Jul 2016

Brooklyn, NY

Executive Assistant/Office Manager

Oversaw a team of customer service representatives Maintained the switchboard with an average of 1500 inbound calls Diffused & managed any problematic call to the satisfaction of having a returning customer Oversaw online reviews on several websites & reached out to unsatisfied clients to build up the company’s good standing (i.e. Reseller Ratings, Google Reviews, Yelp, Pissed Consumer.com, Better Business Bureau) Worked with Microsoft Excel to import & export reports Experience with the X-Cart platform that would allow to build & create pages of merchandise sold as well as import all images, demographics & charts relating to merchandise sold Oversaw google shopping to make sure that the company is the #1 competitor on the market towards merchandise sold as well as maintaining a profitable revenue based on Marketing Advertised Price & Consumer Purchase Cost with lists consisting of 10,000 products a day on an average Oversaw the company’s as well as CEO’s bills and handled all accounting related issues Worked with Quickbooks to maintain a record of inventory, accounts, vendors, resellers, customers, products, revenue, invoices, etc., and kept a record of all bills/revenue based on 52,000 accounts Communicated with customers on any questions/concerns Communicated with all partners to make sure we are in unison with the highestof highest selling brand, product, etc. Worked on updating pricing for every fiscal year on merchandise sold as well as the price per product Oversaw that all literature on products sold is up to date for occasional walk in customers Maintained petty cash Conducted interviews for new hires Oversaw and provided inventory for close to 50 companies daily, each company containing an average of 50,000 – 100,000 products Maintained knowledge of all products sold on the website Oversaw the productivity, communication and interactional skills of the entire customer service team

NYU Langone Brooklyn Endoscopy & Ambulatory Center

Jun 2010 – Sep 2013

Brooklyn, NY

Front Desk Administrator

Oversaw all patient intake Provided assistance with all new patients vital signs Insured intake of all pre-surgery patients to make sure all health instructions/directions were met. Kept complete records of each doctor’s patient messages relating to results and follow up treatment Confirmed all follow up appointments for surgical and regulatory visits Handled all mailings for existing patient’s follow up visits Maintained communication with all facilities administering results (i.e. Labcorp, Quest Diagnostics, PET Scan, CAT Scan, MRI and EKG facilities) Maintained a record of patient profiles, including an up to date record of every visit/surgical procedure Assisted all physicians with clinical notes and transcribing medical terminology into patient file records Assisted every patient with post-surgery/pre-surgery instructions Entrusted with providing with non-malignant results for any procedure after personally reviewing the results of bloodwork, PET Scans, CAT Scans, Colonoscopys, Endoscopies and alternative testing Maintained a switchboard with 16 lines that included a large amount of incoming calls as well as outbound calls Worked with an IDX platform that helped the infrastructure of the facility keep a record of scheduled appointments, procedures and overall maintain a calendar of 6 physicians

Education

Kingsborough Community College

Sep 2006 – May 2008

Additional Credits, Nursing Program

Brooklyn College

Jan 2005 – Jun 2005

Associates Degree, Liberal Arts

Olga Umanskaya

Reliable administrative specialist proficient in planning, coordination, and project management

Languages