Oluwakemi Kolade

Customer Service Officer

Message

Intro

Lagos, Nigeria

Customer Service Officer at A4&T Power Solutions

Studied Microbiology at University of Ilorin, Ilorin, Kwara state, Nigeria.

Renewables & Environment

Joined October 4, 2022

Skills

Languages

English

Fluent

Yoruba

Fluent

About

Experienced Customer Service Representative. Skilled in problem solving, Interpersonal, and customer satisfaction. Strong support professional with a Bachelor's degree focused in Microbiology from University of Ilorin. Eager to learn new concepts and apply them to daily operations. Proven ability to plan and build long term relationships with customers and a good listening skill. Work independently with minimal supervision. Highly motivated and hard working young professional with an outstanding work ethnic. Data Analysis Enthusiast. Please feel free to get in touch with me at

oluwakemiesther9@gmail.com

if I have the qualifications for a position.

Experience

A4&T Power Solutions

Nov 2021 – Present

Lagos

Customer Service Officer

Increased client retention ratio by 15% within the first three months. Helped senior managers plan, implement and optimize programs to increase customer satisfaction and loyalty. Resolved customer inquiries, complaints, and issues providing insightful solutions. Managing and maintenance of customer's Paygo account from registration to payment completion. Data collection, cleaning and entry into various platforms.

Folmyde Nigeria Limited

Dec 2018 – Nov 2020

Lagos

Customer Service Representative/Front Desk Officer

Resolved an average of 350 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, and volume) Handled successfully 50+ phone calls daily with no complaints during the last 1 year. Commended for initiative, persuasiveness, intense customer focus, and dependability in performance evaluation.

Education

University of Ilorin, Ilorin, Kwara state, Nigeria.

Sep 2013 – Oct 2017

Bachelor of Science, Microbiology