Oluwaseun Ogunnaike

About

An experienced Business Development Manager with combined experience of working in E-commerce, Design& Construction. Customer relationship management, providing creative solutions, skilled in Microsoft Office. Strong professional with over 4 years experience. Proactive, result-oriented.

Experience

IL Bagno

Apr 2021 – Present

Lagos

Sales consultant

Identify and penetrate new profitable markets Build and maintain relationships with specifiers, Architects, Interior designers, and Clients, for the purpose of creating and strengthening business alliances that complement IL Bagno’s core competencies Generate sales for the organization thereby contributing towards the achievement of team targets Participate in sales presentations aimed at pitching for business across pre-determined locations as required in the sales/marketing scorecard. Manage client accounts, maintaining knowledge of key account status, following up on outstanding invoices and receivables that are due. Ensuring clients are offered professional and quality service to increase sales Manage or escalate as appropriate customer complaints Maintain and develop relationships with new and existing customers in person and via telephone calls and emails. Assist the Team in conducting after-sales and/or post-project assessments aimed at ascertaining accuracy, promptness of delivery and overall customer satisfaction; as well as ensuring compliance with existing SLAs with specifiers.

Konga online shopping

Aug 2019 – Apr 2021

Lagos

Corporate Sales executive

Interfacing with Corporate clients B2C/ potential business opportunities. Prospecting for new and profitable clients. To increase revenue generation through adequate, follow up mails, calls on potential and existing clients. Ensuring quotations, deliveries and invoices gets to the customer as at when due. Source for new customers and retain existing customers while utilizing strong customer service relationship. Managing corporate client accounts, maintaining key account status, following up on outstanding invoices and receivables that are due. Educate and inform new customers about the rudiments of the business/products in line with set policies. Ensuring increase in sales by enhancing dormant and active customers. Effectively growing and exceeding sales target.

Konga Online Shopping Limited

Nov 2017 – Aug 2018

Lagos

Customer Service Representative (Inbound &Outbound)

Obtains client information by answering telephone calls; interviewing clients; verifying information. Informs clients by explaining procedures; answering questions; providing information. Driving sales by demonstrating selling skills. Documenting and reporting problems. Updates job knowledge by studying new product descriptions; participating in educational opportunities. Cross-selling and upselling of products and services. Generating sales and meeting set team targets. Contribute ideas to resolve customer problems to improve productivity. Understand customer requirements so as to provide appropriate clarifications and solutions. Deliver prompt and professional solutions for customer inquiries, complaints and requests via direct contact, phone, email. Reactivate dormant and inactive customers by upselling, cross-selling products and services and offering gift cards or vouchers. Maintain and update customer documentation as needed. Process and track customer claims to ensure claims are resolved timely.

Education

Osun state university

Sep 2010 – Aug 2015

Bachelors Degree, Microbiology

Oluwaseun Ogunnaike

Skills

Languages