Oluwatosin Aremu, Customer Service Executives

FAIRMONEY MICROFINNACE BANK

Sep 2023 – Mar 2024

Abuja, Abuja Municipal, Federal Capital Territory, NGA

COLLECTIONS SPECIALIST

·Monitor the firm’s accounts receivable and identify overdue accounts. ·Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments. ·Use credit bureau data, post office information, internet searches, and other tools to try to locate customers who have moved or changed phone numbers. ·Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer. ·Submit regular reports on the status of unpaid accounts and any repayment progress. Find and contact clients to ask about their overdue payments ·Take actions to encourage timely debt payments ·Process payments and refunds ·Resolve billing and customer credit issues ·Update account status records and collection efforts ·Report on collection activity and accounts receivable status

Outsource global technologies

Feb 2022 – Mar 2023

Abuja, Abuja Municipal, Federal Capital Territory, NGA

Customer Care Representative ( Total Energy campaign)

·Placing outbound customer service or customer satisfaction calls to follow up on issues. Learning and maintaining an in-depth understanding of product information, providing knowledgeable responses to diverse questions. Promoting superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly. Managing timely and effective replacement of damaged or missing products. Promoting available products and services to customers during service, account management, and order calls. Provided excellent customer care by responding to requests, assisting with product selection, and handling ordering functions. Documented and detailed calls and complaints using the call center's CRM database. Detailed payment options and explained price, receipt, and billing details to customers. Followed up with customers about resolved issues to maintain high customer service standards. Optimized customer support by establishing collaborative service environments through targeted operational initiatives. ·Resolved customer complaints in a timely and effective manner, resulting in a 100% customer satisfaction rating. ·Maintained customer accounts and records, ensuring accuracy and data integrity ·Collaborated with cross-functional teams to identify and resolve customer issues, resulting in a 100% reduction in customer complaints. ·Developed and implemented customer loyalty programs that resulted in a 100% increase in customer retention

OUTSOURCE GLOBAL TECNOLOGIES

Feb 2021 – Mar 2023

Abuja, Abuja Municipal, Federal Capital Territory, NGA

CUSTOMER CARE REPRESENTATIVE ( Citizens Disabilities Campaign)

·Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals. ·Resolved customer complaints in a timely and effective manner, resulting in a 100% customer satisfaction rating ·Developed customer service standards and policies that improved customer service quality and efficiency ·Maintained customer accounts and records, ensuring accuracy and data integrity ·Developed and implemented a customer feedback survey that identified areas for improvement in customer experience ·Analyzed customer data to identify trends and develop strategies to increase customer retention ·Developed customer service training materials and led training sessions for new customer service representatives

Oluwatosin Aremu

Customer Service Executives

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