Profile:
Dedicated and skilled professional with a background in customer service and telemarketing. Proven ability to make inbound and outbound calls to international customers, effectively communicating in their local accents. Adept at meeting and exceeding telemarketing call targets weekly, showcasing a goal-oriented mindset. Committed to providing excellent customer care services, handling complaints via email daily.
Key Skills:
Communication: Demonstrated ability to communicate fluently with customers and clients, adapting to various accents.
Customer Service: Proven track record of providing excellent customer care services and promptly addressing customer demands via mail, phone calls, and chats.
Target Achievement: Successful history of meeting and surpassing telemarketing call targets on a weekly basis.
Problem Resolution: Skillful in responding to customer inquiries and resolving complaints within company hours.
Multitasking: Exhibits high multitasking skills, efficiently handling various responsibilities, including phone calls, emails, and chats.
Data Analysis: Ability to collect and analyze data effectively, contributing to informed decision-making processes.
Typing Proficiency: Demonstrates fast typing skills, allowing for timely responses to customer reviews and inquiries.
This in summary suggests a strong focus on customer satisfaction, effective communication, and meeting performance targets. My proficiency in handling diverse customer interactions and multitasking highlights adaptability and resilience in a dynamic work environment.
Experience
Outsource Global Technologies
Jan 2021 – Oct 2023
Nigeria
Customer Care Call Agent
1. Make inbound and outbound calls for US citizens disability.
2. Handle over 400 inbound and outbound calls on a daily basis.
3. Ensure that daily call targets are met and also adhere to script compliance.
4. Handle customers inquiries and complaints via calls on a daily basis as well emails.
5. Ensure quality call handling as well as deliver excellent services.
Airtel Service Centre
Jun 2016 – Dec 2020
Nigeria
Customer care agent
• Make and receive phone calls fluently.
• Able to attend to customers demand via mail, phone calls and chats promptly.
• Ability to respond to customer inquiries/complaints within company hours and resolve problems.
• Can type fast as well as respond to customers review timely.
• Ability to collect and analyze data efficiently.
• High multi-tasking skills and inter-personal skills.
