Welcome to my profile!
Your business's path to reaching new heights lies in having a customer-centric professional who consistently goes above and beyond to ensure customer delight. I am committed to delivering top-notch support that ensures customer satisfaction and enhances your brand reputation.
I have over 3 years of experience working in customer-facing roles and I have worked with a diverse range of clients across various sectors, which has equipped me with the ability to adapt to different customer preferences and needs. I take great pride in delivering exceptional customer support, recognizing its pivotal role in shaping a company's reputation and nurturing lasting relationships with customers. Understanding the significance of effective customer support, I am dedicated to providing top-notch service that leaves a positive and lasting impression on every individual I assist.
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My Core Skills and Competencies:
* Customer service orientation/Systems, CX Client onboarding & satisfaction, query/issue resolution & complaint handling skills, client services & relationship management skills.
* Effective Communication Skills: I possess excellent verbal and written communication skills, which allow me to articulate complex information clearly and concisely.
* Strong People Management Skills: I believe in leading by example and inspiring my team members to achieve excellence. I foster a culture of collaboration, trust, and continuous improvement. I am passionate about empowering individuals and creating a cohesive, high-performing team.
* Administrative Assistant: I am skilled in managing schedules, setting appointments(using tools like Pick-time, Calendar, and Google Appointment Slot), managing emails, carrying out research, and performing data entry tasks. I possess strong organizational skills that allow me to multitask and prioritize tasks effectively, maintain efficient filing systems, and ensure important documents are readily accessible. With me on board, you can count on a well-organized and structured workflow.
* Time/project management: I am highly proficient with various time and project management tools such as Trello, Asana, Zapier, Monday.com, Acuity, Click up, Time Doctor, and Clockify amongst others.
* Tech-Savviness: I am well versed in using various applications and tools such as Slack, Google Suite, Microsoft Office Suites, CRM systems like HubSpot, Microsoft Dynamic 365, Salesforce, Zoho, and live chat support tools like Zendesk, Intercom, Freshdesk amongst others,
* Ability to use data to gain insights for informed decisions: Data-driven decisions help to drive business growth
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Why Choose Me
* Time Management: I possess excellent organizational skills and can efficiently manage multiple projects and customer inquiries, ensuring prompt responses and resolutions. I prioritize tasks effectively, ensuring that each customer receives the attention they deserve and that service levels are consistently met.
* Communication: As a proactive communicator, I value clear communication and transparency in work relationships and I explore all channels available to keep my clients updated.
* Experience: I have extensive experience in administrative tasks and handling outbound and inbound customer inquiries, resolving issues, and providing timely and accurate information. I possess exceptional listening skills, ensuring that each customer feels heard, valued, and satisfied with their interaction.
* Problem Resolution: I am skilled at de-escalating tense situations, empathizing with customers, and finding effective solutions that meet their needs while adhering to company policies.
* Continuous Improvement: I am committed to ongoing learning and professional growth. I stay up to date with industry trends, customer service best practices, and new technologies that can enhance my job. I am always seeking opportunities to improve and provide even better service.
Let's connect and explore how we can achieve greatness together!
