Ozidi Odunze, Customer Service/Data Manager

About

An experienced customer service guru and professional data/business analyst. I look forward to roles involving customer service, data entry, analysis, copywriting, business compliance, etc. With my background in financial and consulting industries, I am well organized and detail oriented.

Experience

Go-Get Data Consultancy Ltd

Jan 2023 – Present

Asaba, Nigeria

Data Manager

- Maintaining a high reputation for the organization as a choice brand for quality data management and accurate inference. - Helped the organization to design modern simple but encompassing data collection and entry techniques that are convenient for use both in rural and urban populations. The field assessment exercise of the Rural Youth Skill Acquisition (RYSA) Program of the Delta State Ministry of Youth Development was prominently made seamless by this skill from the time I led my team to consult for them. I am one of their first choice Assessors that profiled respondents from all the 25 local governments of the state. - Factual curriculum development of programme courses and eloquent facilitation/presentation of data based modules in capacity building conferences. - Hired and trained staff members, oversaw department teams and delegated assignments to employees according to skill sets. - Detected and resolved data quality issues and discrepancies for integrity and quality control - Analyzed workflows and established priorities for daily operations. - Assessed data processing proposals and requirements to determine project feasibility

Institute of Human and Natural Resources

Aug 2016 – Dec 2022

Asaba, Nigeria

Curriculum Development/Data Manager

- Created topnotch training modules that conformed to modern trends and realities basing contents on facts verified from figures. Articulate and poised presentations during seminars, saving organization the hassles of hiring external lecturers. - Stratified target populations for easy data mining, and creatively directed the analysis, presentation and interpretation in an excellent way that positioned outputs from the firm in a higher class. Seeing the results, the Institute more than before, appreciated the importance of good data management. - Built synergies with the website administrator to ensure proper data management at the backend. This approach boosted data integrity

Ecobank Nigeria Ltd

Dec 2013 – May 2016

Abia, Nigeria

Customer Service Manager

• Ensured the branch/bank’s business going concern, driving business through operations service excellence, matching it with effective cost management, ultimately ensuring profitability. • Created friendly connections and developed rapport with customers by providing outstanding personalized service • Contacted prospective customers to present information and explain available services • Assisted members in managing online services and achieving daily banking needs • Resolved customer inquiries and complaints requiring management-level escalation • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs

Ecobank Nigeria Ltd

Jan 2012 – Nov 2013

Abia, Nigeria

Customer Service Officer

- Exceeded established service goals while leveraging customer service, sales and employee management best practices. - Conferred with customers by telephone or in person to provide information about products or services and take orders. - Opened customer accounts by recording account information into job related software, updated databases with new and modified customer data. - Kept records of customer interactions or transactions, thoroughly recording details of inquiries - Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas - Supported sales team members to drive growth and development - Mentored junior team members and managed employee relationships. - Reached out to customers after completed sales to suggest additional service or product purchases. - Increased customer satisfaction ratings to 95% by effectively answering questions, suggesting effective solutions and resolving issues quickly - Prevented key account losses by researching discrepancies and correcting problems. - Prepared and evaluated CRM reports to identify problems and areas for improvement - Excelled in exceeding daily credit/debit card application goals.

Education

Michael Okpara University of Agriculture Umudike, Abia State Nigeria

Jan 2002 – Nov 2005

Bachelor of Science, Statistics

Ozidi Odunze

Customer Service/Data Manager

Skills

Languages