Pablo Ezequiel Espenet, Creative/Content Writer | Linguist | Teacher & Translator

About

Extensive writing experience. Exceptional analytical and research skills. Excellent communication skills, both oral and written. Immediate problem solving. Critical and creative thinking. Leadership and teamwork; I can work very well alone or with others. I have published a book and helped with many writing assignments in several areas. Freelance writing.

Experience

Private Institute / Freelance

Aug 2019 – Present

English Teacher | Freelance Writer

- Plan tests and combine various English teaching methods and techniques to help students improve their results. - Maintain positive student-teacher relationship on a daily basis. - Take part in the educational process of 50 students of all ages. - Plan and deliver English language lessons that incorporate the use of authorial audio-visual aids. - Closely and constantly supervise students growth and help them improve written and oral tests scores. - Prepare students for international exams. - Research and write blog posts, web content and articles on a wide range of subjects according to specific client requirements.

Health Food Store 'Ceferino'

Jun 2015 – Jul 2019

Owner | Community Manager | Customer Care

- Politely assist customers in person and via cell phone (calls and WhatsApp). - Recommend merchandise to customers based on their needs and preferences. - Communicate with vendors regarding back order availability, future inventory and special orders. - Package and label products. Refill and rotate items on shelves to maintain well-stocked inventory. - Develop knowledge about products and sales items to answer shoppers' questions. - Examine merchandise to ensure it is correctly priced and displayed. - Plan and coordinate advertising campaigns and sales promotions. - Prepare merchandise displays and advertising copy. - Constant Market Research for collecting and analyzing data for Market growth and expansion plans. - Develop metrics to determine inefficiencies and areas of improvement. - Analyze consumer segmentations and purchasing trends for strategic planning and development. - Create dynamic interactive maps, providing data enrichment for marketing use.

S.O.S S.A.

Jun 2011 – May 2015

Supervisor | Coach | Administrative

- Successfully manage the activities of telemarketing and customer service team members in multiple locations. - Create training manuals targeted at resolving even the most difficult customer issue. - Monitor and provide continuous coaching of Customer Service Representatives. - Evaluate employee performance and identify goal achievers. - Responsible for assessment and delivery of employee performance and development summaries. - Complete all administrative duties related to the Customer Service Department. - Analyze customer transactions, correcting records and adjusting errors. - Deal with customer enquiries by email, post and in person.

Education

Institute of Higher Education Nº28 Olga Cossettini

Mar 2014 – Nov 2016

Literary and Technical-Scientific Translator in English, Translation

Técnica 7 - Estanislao Zeballos

Mar 2004 – Dec 2007

Chemist, Chemistry

Pablo Ezequiel Espenet

Creative/Content Writer | Linguist | Teacher & Translator

Skills

Languages