Pamela Sanchez, Customer Service Representative / Administrative Assistant

About

I am currently working as a freelance language tutor with a varied background of job experiences, however my longest role was my time as an Administrative Assistant. I think the one common element to be found between all of my past roles is the responsibility to provide assistance to anyone who needs it; whether they are a customer in need of their prescriptions, a library patron looking for a book, or a student needing help from their teacher. One of my strong points as both a person and a professional is that I have a strong desire to help people in need, and I like to see them through to the end of their difficult situation until we have found a resolution together.

Experience

JET Program

Apr 2022 – Apr 2023

Kagoshima, Japan

Assistant Language Teacher

-Produced daily progress report meetings at city hall. -Participant in the Japan Exchange and Teaching Program as an assistant English teacher in Kagoshima prefecture. -Responsible for lesson planning and producing curriculum supplements for 10 elementary schools and one junior high school. -Prepared course materials and supplements for the schools, teaching 2-6 classes per day and self-study of Japanese language and culture as a means of intercultural exchange.

Walgreens

Jul 2021 – Nov 2021

Cooper City, Florida

Pharmacy Technician

-Received, processed and checked the validity of prescriptions. -Managed pharmacy supply medication inventory and hosted Covid antigen testing. -Quickly and professionally greeted customers at counter and drive-through window and answered high volume of phone calls from customers and physicians. -Completed and updated patient profiles with correct billing, insurance and prescription information.

Reina's Insurance Agency

Jul 2016 – Aug 2020

Davie, Florida

Administrative Assistant

-Responsible for the training of new hires. -Provided administrative support to the insurance agency. -Data entry, proper documentation for claims, sent email communications, composed correspondence and other office memos as required. -Provided quotes to potential clientele, appointment scheduling, insurance payments processing and served as the liaison for office visitors. -Produced a comprehensive handbook of office positions and their responsibilities.

FSU Florence Study Abroad Library

Aug 2019 – Dec 2019

Florence, Italy

Library Assistant

-Archiving documents, bookkeeping, and sorting through new and returned books. -Welcoming in patrons and assisting them with their inquiries and tutoring needs. -Preparing the library for opening and closing shifts, as well as cleaning the library before shift changes.

Education

Florida State University

Aug 2018 – May 2021

Bachelor of Science, International Affairs, Italian, and Japanese

Pamela Sanchez

Customer Service Representative / Administrative Assistant

Skills

Languages