Panagiotis Hernandez, Customer Support Specialist

About

I am nomad who loves to teach, write, entertain and who is constantly looking for ways to continue growing and learning. I have been working in customer service for over 11 years now, however, I came in contact with the booming business of process outsourcing in 2014. Since then, I have been convinced that I would find a company that understands that my passion for traveling comes hand-to-hand with my passion for serving others.

Experience

MailerLite

May 2020 – Present

Remote

Customer Support Shift lead

For the past two years, I’ve worked with an international remote team working in multiple time zones. Troubleshooting/resolving advanced issues for our customers and team. Throughout this journey, I went from being in the front lines with our customers, to developing procedures to improve overall customer/team experience. From evaluating team production and performance to analyzing data, trends, production and workload distribution. At times even onboarding and training new hires, it has been a great journey but Im ready for new challenges. 🙌🏽

Knoah Solutions

May 2019 – May 2020

Honduras

Team Lead

Pullmantur Cruises

Jan 2017 – Mar 2019

Youth & TV animator

Worked in a Cruise ship for two years as a Youth animator entertaining kids/teens during 7 day cruises. Dancing, skits and theater.

Bilingual schools

Aug 2011 – Dec 2017

Honduras

ESL Teacher

Teaching has been a passion started when I was 20 years old and loved it. I have experienced working with adults and kinder levels. I love the idea of helping another understand something new and use it to grow.

Partnerhero

Jan 2014 – Dec 2016

Honduras

Customer support specialist

Education

Universidad Pedagogica Francisco Morazan

Mar 2010 – May 2013

BA on Basic Bilingual Education, Bilingual education

Panagiotis Hernandez

Customer Support Specialist

Skills

Languages