Chigozie Okafor , Technical support Specialist

About

I’m a Young man with a burning desire for excellence and this has formed the springboard for my personal development. Also, as part of commitment to self-development, I have experience in business and IT support operations and has worked within these environment. I am also a fast learner and one who has the ability to try new things, I am a good team leader, and also give my uttermost cooperation in team work. I believe in innovation and diversity. I have gained an appreciable skills and experience in computer literacy programs which include IT infrastructure & governance, Networking, Network configurations, IT security Management, international development, business management, customer care services, Telesales, digital marketing and have attended some Programs on IT security solutions , Leadership programs, business ethics and Skill acquisition programs.

Experience

Internet solutions Nigeria limited

Jun 2021 – Present

Lagos

Customer Technical Support

❖ Attending to customers’ complaint. ❖ Initiate and implement 1st level troubleshooting. ❖ Provide information on company’s products and services. ❖ Forward customers complaint to appropriate unit for resolution and raising tickets for complaints. ❖ Maintains appropriate monitoring of network performance. ❖ Network configurations using Winbox. ❖ Planning and scheduling maintenance upgrades of devices and engineers visit ❖ Manage incoming calls and emails from clients. ❖ Identify and assess client’s needs to achieve quick resolution and satisfactions. ❖ Build sustainable relationships and trust with clients through open and interactive communications. ❖ Handle client’s complaint, provide appropriate solutions and alternatives within time limits. ❖ Escalate complaints to the second level where needed and ensure adequate follow up for resolutions ❖ Active listening to clients to determine the nature of any problems they encounter. ❖ Maintains accurate records of clients’ interactions. ❖ Reports to the customer care manager and carry out other duties assigned.

Dataville Research Institute

Feb 2021 – Apr 2021

Remote

Graduate Intern

Rudiments of international/global developments. ❖ Data collection and management in development research. ❖ Program implementation of donor-funded projects. ❖ Sustainable development goals and future of development aid. ❖ ICT for development, monitoring and evaluations. ❖ Template development, research paper and GPS mapping for developments. ❖ Developing Baseline, Midterm and Endline Surveys and request for proposals (RFPs).

Ladoke Akintola University of Technology Ogbomoso

Apr 2020 – Feb 2021

Oyo

IT support personnel

Installing and configuring computer hardware, software, systems, networks, printers and scanners. ❖ Planning and undertaking scheduled maintenance upgrades. ❖ Setting up accounts for staff, ensuring that they know how to log in. ❖ Solving password and internet user profile problems. ❖ Talking to clients and computer users to determine the nature of any problems they encounter. ❖ Responding to breakdowns, investigating, diagnosing and solving computer software and hardware faults. ❖ Repairing equipment and replacing parts. ❖ Supervising junior engineering and technical staff. ❖ Checking computer equipment for electrical safety. ❖ Setting up network architecture and ensuring effective connection of network cables.

Gtrade intel limited

Jan 2020 – Mar 2020

Onitsha

Technical support Specialist

Coordinate operations and resolve all the technical related issues encountered. ❖ Schedule training and maintenances. ❖ Handle logistics management and waybills. ❖ Action/process sales and order through digital marketing.

Deli Foods Nigeria Limited

Jul 2018 – Feb 2019

Lagos

IT support/Marketing intern

Troubleshoot systems and networks. ❖ Resolve IT related complaints. ❖ Performs marketing activation outreach. ❖ Assist in NPD performance evaluation. ❖ Identifying the key strength of competitors in the market and calculate marketing spend. ❖ Performing market research and competitive advantage analysis.

Education

Federal university of technology Owerri

Jan 2014 – Jan 2019

Bachelor of Technology , Information management Technology

Chigozie Okafor

Technical support Specialist

Skills

Languages