Peace Ogbonna, I enjoy roles that enable me to grow myself, understand and share in the feeling of others.I enjoy communicating and interacting with people

About

A proactive and empathic individual that has grown an interest in communication. I have several years of experience as a customer support specialist providing exceptional support and ensuring projects are completed on time and with extreme confidentiality. Committed to maintaining professional relationships to increase profitability and drive business results. As a support officer for the past years, I have grown to love my job because of the constant human interaction and the satisfaction that comes from helping someone solve a problem. I am open to learning more, as we can't learn it all with human relations due to cultural, religious and ethnic diversity in the world at large, I learn on the Job, and I can say I have a growth mindset. I have taken training such as communication management with Great Learning, and virtual assistant with the African Leadership International(ALX) which have helped improve my productivity and my experience in interacting with clients and managing a virtual team which has proven to be beneficial for the customer support roles with organisations.

Experience

Trove Finance

Jul 2022 – Oct 2022

Nigeria

Customer Success Specialist

Establish clear client retention goals through positive customer engagement -Assist customers with setting up, account opening and processing documentation (KYC) and meet 95% of the daily target. -Responding customer's queries via Live Chat and Social Media Platforms. -Promote value through excellent customer experience and relationship management -Ensure a high rating of at least 90% in the customer satisfaction index -Assist with improving the app customer ratings on the App -Promote the value of Trove's services and products

Leywhite Online Consult

Jan 2022 – May 2022

Nigeria

Online Remote Assistant

-Demonstrated ability to manage multiple tasks while remaining adaptable and flexible. -Worked with coworkers to complete tasks and create leads. -Handled customer complaints online, provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution. -Experienced with social media and communications platforms. -Cross-sell the company's products and services to existing clients. -Communicate activities, opportunities and upcoming challenges to sales team.

Lynx DNA Laboratory Limited

Jan 2019 – Dec 2021

Nigeria

Customer Service Officer

-Maintained customer satisfaction with forward-thinking strategies for addressing customer needs and resolving concerns. -Answered average calls, emails and fax per day, addressed customer inquiries, and seek proactive ways to resolve issues. -Booked and scheduled appointments Locally and Internationally with exceptional customer service experience to clients. -Delivered excellent customer service, working remotely in 2020 (Covid 19 Pandemic). -Quickly and accurately answered questions, suggestions, and effective solutions to increase customer satisfaction. -Analysing of results, preparing parcels for shipment and recording details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions.

Education

Ekiti State University, Ado Ekiti

Feb 2011 – Mar 2017

BS.c, Microbiology

Peace Ogbonna

I enjoy roles that enable me to grow myself, understand and share in the feeling of others.I enjoy communicating and interacting with people

Skills

Languages