Princess Benjamin, Rockstar Virtual Assistant |Administrative Assistant | Property Finder | Airbnb Listing optimization

About

Dedicated Virtual Assistant with over 2 years of experience in administrative support, lead generation, customer relationship management, data entry, Property management, and project coordination. Adept at lead generation through targeted research and outreach, resulting in increased client acquisition and revenue growth. Skilled in maintaining CRM databases to nurture client relationships, driving client satisfaction and retention. Adept at seamlessly managing diverse tasks with precision and efficiency to enhance operational effectiveness. Known for exemplary communication skills, strong problem-solving acumen, and a proactive approach to delivering outstanding virtual assistance. Known for a proactive and client-focused approach, consistently exceeding expectations in delivering virtual support. Committed to maintaining confidentiality and discretion while handling sensitive information. Seeking opportunities to leverage my diverse skill set and unwavering dedication to enhance your operational efficiency and contribute to your business success.

Experience

Upwork

Dec 2023 – Present

United Kingdom

Freelance

• Managed high volumes of data with a focus on accuracy and efficiency. • Managed the generation and organization of reviews, contributing to improved brand reputation. • Proficient in utilizing MS Office and Google Suite for effective data management. • Adhered to strict confidentiality regulations in handling sensitive information. • Identified and cultivated potential leads through targeted research and outreach. • Developed and implemented successful lead generation strategies, resulting in a significant increase in qualified leads. • Collaborated with cross-functional teams to optimize lead generation campaigns and improve conversion rates.

Airbnb

Nov 2023 – Present

Airbnb Cohosting

Utilized a comprehensive follow-up system to enhance show-up rates, showcasing strong organizational and communication skills • Spearheaded end-to-end guest relations and booking processes, ensuring unparalleled customer service and optimal property performance. • Successfully managed and resolved guest issues and complaints, consistently exceeding guest expectations. • Responded promptly to guest inquiries, questions, and concerns, offering comprehensive support from initial contact through post-checkout. • Addressed reported property issues promptly, collaborating with contractors and guests to ensure swift resolution and maintain property standards. • Applied strategic approaches to optimize property listings across various online travel agencies (OTAs), resulting in increased visibility and bookings. • Contributed to the onboarding process by managing budgets, ordering furnishings, and creating style/room guides

Aluna Marketing

Oct 2023 – Nov 2023

Spain

Cold Calling

• Conducted over 400 daily cold calls to medical practices, effectively presenting Aluna Marketing's three-step marketing system. • Successfully engaged with leads, securing referrals to decision-makers in charge of marketing within medical practices. • Collaborated with decision-makers, emphasizing Aluna Marketing's unique selling propositions and securing appointments for further discussions. • Utilized a comprehensive follow-up system to enhance show-up rates, showcasing strong organizational and communication skills.

Hiremote Arica

Aug 2023 – Oct 2023

Nigeria

General Virtual Assistant

• Executed email marketing campaigns, including personalized outreach, follow-ups, and drip sequences, resulting in a 20% increase in response rates and lead conversions. • Skillfully conducted lead qualification by assessing prospect fit and interest, ensuring that only high-quality leads were passed to the sales team, improving conversion rates by 15%. • Coordinated and executed marketing strategies, including social media management, email marketing, and lead generation, resulting in a 20% increase in brand awareness. • Generated custom reports and dashboards to track key performance metrics, providing valuable insights for decision-makers and contributing to data-driven sales and marketing strategies.

kingzfashionhouse

Dec 2021 – Aug 2022

Virtual Assistant

• Organized and maintained company data, managed internal communications and monitored project progress to ensure seamless operations. • Efficiently coordinated team calendars and schedules, mitigating scheduling conflicts and ensuring clients were well-prepared for meetings. • Facilitated travel arrangements for customers' business visits by booking hotels, renting automobiles, and designing itineraries, resulting in smooth travel experiences. • Effectively managed incoming and outgoing calls and emails, providing prompt responses and organizing inboxes according to client preferences. • Conducted informational inquiries and scheduled appointments on behalf of clients, enhancing their efficiency and time management. • Prepared extensive reports on study findings and data patterns, allowing for comparison analysis to help customers' informed decision-making.

Education

University of Portharcourt

Jan 2014 – Jul 2018

Bachelor Degree, Microbiology

Princess Benjamin

Rockstar Virtual Assistant |Administrative Assistant | Property Finder | Airbnb Listing optimization

Skills

Languages