Priyanka Shahi

Customer Support Specialist

Message

Intro

Delhi, India

Customer Service Representative at Mobikwik

Studied Science at HNB Garhwal University

Banking

Joined August 3, 2022

Skills

Languages

English

Fluent

About

I'm a Customer Support specialist with 3 years of experience. I am passionate about my work and I just love to help customers with their questions, and queries related to products, and services in a timely manner to make sure their satisfaction with the company and service. My strong side is empathy and my great communication skills which make me an ideal candidate for this kind of role.

Experience

Mobikwik

Mar 2021 – Present

New Delhi India

Customer Service Representative

Handling Inbound Chats (India) Managing emails Supporting the teams with their ongoing issues related to products. Part-time trainer.

Transcosmos

Oct 2017 – Jun 2019

Poland

Customer Service Representative

Handled Inbound chats (Europe and UK) Managed emails and sometimes calls as well. Supervised the teams with their ongoing issues related to products. Part-time trainer. Worked on amadeus.

Education

HNB Garhwal University

Sep 2005 – Oct 2008

Bachelor's, Science