Racheal Nyambura

Graduate Business Administration

Message

Intro

Poland

Studied Agri-food economics and trade. at Poznan University of Life Sciences

Studied Business Management [Marketing option ]. at Maasai Mara University.

Joined October 14, 2022

Skills

Languages

English

Advanced

German

Basic

About

I posses client's relations skills, Marketing and Management skills. I am successful in working in multidisciplinary teams with demonstrated resourcefulness, creating valuable partnerships and willing to " go the extra mile". I thrive in challenging environments applying key strengths to achieve set goals .I am adaptive and very flexible to change with an eagerness for learning and expanded capabilities. I am an excellent contributor with a proactive mindset.

Experience

Capital Resource Investments.

Mar 2019 – Apr 2021

Nairobi, Kenya

Customer service representative Assistant

1. Responding to customer enquiries. 2. Communicating to customers through various channels . 3. Acknowledging and resolving customer complaints. 4. Processing orders ,forms, applications ,and requests. 5. Keeping records of customer interactions, transactions ,comments and complaints. 6. Communicating and coordinating with colleagues as necessary.

Mwanainchi cables East Africa

Jan 2017 – Feb 2019

Nairobi, Kenya

Assistant marketing Manager

1. Compiling and distributing information such as website and social media analytics. 2. Monitoring social media accounts ,creating content and responding to messages. 3. Analyzing questionnaires. 5. Contributing ideas to marketing campaigns. 6. Compiling and distributing financial information. 7. Organizing presentations and events. 8. Assisting with promotional activities.

Trans-African Motors

Dec 2014 – Oct 2015

Mombasa,Kenya

Front office Specialist

1. Greet, communicate and welcome customers. 2. Answer customer questions and address their complaints. 3. Answer all incoming calls and redirect them when needed. 4. Prepare and manage outgoing mail. 5. Check, sort and forward emails. 6. Monitor office supplies.

Education

Poznan University of Life Sciences

Oct 2022 – Present

Masters of science, Agri-food economics and trade.

Maasai Mara University.

Sep 2015 – Dec 2018

Barchelors , Business Management [Marketing option ].