Rajeev Parashar, I'm a cosmopolitan by nature. Love to do customer service. Seasoned professional with 5+ years of experience from a diversified industry.

About

I'm a cosmopolitan by nature. Love to do customer service. Seasoned professional with 5+ years of experience from a wide diversified industry. Expertise in Global Bilingual - Customer Service Support, Business Development, and Customer Relationship Management. I'm good at empathising customer and helping them with first contact resolution to make them feel satisfied and happy.

Experience

Amazon development centre

Feb 2018 – Jul 2022

Noida, Uttar Pradesh, India

Customer Service Associate

[Process: AMAZON.COM North America – Call, Email and Chat support (Global Bilingual)] Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service. Improved customer satisfaction ratings by addressing issues and fostering timely resolution by maintaining First Contact Resolution Rate. Managed customer relations and customer service through daily communication and interaction maintaining Customer obsession through CRM Tools. Processing orders and handling post-order concern to provide customer satisfaction. Used to handle team of 10-15 CSAs as Floor Support and worked virtually as a Team Lead or several months.

accenture

Oct 2016 – Aug 2017

Gurugram, Haryana, India

Business Operations Associate

[Process – Google Play & Hardware] Talent segment: Program, Project & Service Management. Business Deal: Digital Operations. Worked as Global Technical Support Executive/Customer care. Guiding the customers about the rules and regulations, resolving queries, guide them about technical procedures. Processing Refunds for the incorrect payments from the customer’s account and detecting fraud transactions and orders on accounts to ensure account security. Client relationship management through CRM tools. Ensure quality services to customers and clients. Collating large amount data and reporting the same to clients.

Concentrix Global Services GmbH

Jun 2015 – Oct 2016

Gurugram, Haryana, India

Customer Service Associate

[Process: AMAZON.COM North America - Email and Chat (Cross skilled on call support and Virtual Team Management)] Develop and manage relationships with clients, agencies and advertisers. Follow up with the customers as well as with clients on email, chat and phone. Establish pricing guidelines in consultation with the finance and production departments. Provide pricing information to clients. Floor Support in Amazon Process for 2 months.

Education

TM Bhagalpur University

Graduation, Biotechnology

Rajeev Parashar

I'm a cosmopolitan by nature. Love to do customer service. Seasoned professional with 5+ years of experience from a diversified industry.

Skills

Languages