I am self-motivated and progress-driven Customer Service person with 11 years of experience.
I am a friendly professional who can flex easily between the demands of different customers and tasks. Giving full attention to what people are saying and taking time to understand the points being made are essential to being successful in this type of work. As well as being motivated to help others, my abilities extend to inbound and outbound call handling and as a dedicated professional with experience in front desk administration and reception.
Experience
Folding Scooter Store
Sep 2023 – Mar 2024
Burbank, CA
Customer Service Specialist
Addressing customer inquiries, questions, and concerns via phone, email, chat, or in-person
Offering information about products, services, policies, and procedures to assist customers in making informed decisions
Resolving customer complaints, problems, and conflicts in a timely and satisfactory manner
Assisting customers with placing orders, processing returns, and managing exchanges
Demostrations via office or at their home
Cold Calling and taking inbound calls
