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Rénick Walker

Customer Care Representative

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Intro
Kingston, Jamaica
Studied Hospitality and Tourism at Excelsior Community College
Consumer Services
Joined March 30, 2023

Skills

Languages

English
-
Native or Bilingual
About
I am customer service representitive with 3 to 4 years of experience.
Experience
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Sutherland Global
May 2019 – Dec 2022
Kingston
Customer Service Representative (Stubhub)
Assisting customer in selling and buying tickets online. ▪ Assisting customers who have already bought tickets in locating them. ▪ Providing customers with refunds who are eligible for it. ▪ Answering all customer queries as it relates to StubHub ▪ Handling sensitive customer information with Honesty, Integrity and Confidentiality
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Sutherland Global
Jun 2019 – Dec 2021
Kingston
Customer Service Representative (Petco)
Booking Appointments for pet owners for all suitable Petco locations. ▪ Cancelling and Rescheduling appointments for pet owners. ▪ Providing Pet owners with knowledge of any promotions, memberships and answering queries. ▪ Ensuring to notate all customer interaction so that clinic understands. ▪ Leaving callbacks on schedule so Dr or Tech can call back customers. ▪ Putting in request for Pet Medication Rx refills.
Education
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Excelsior Community College
Aug 2017 – May 2019
Bachelors Degree , Hospitality and Tourism
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