Rhoda khavai

Customer service specialist

Message

Intro

Nairobi, Kenya

Customer service representative at Influx

Studied Business management at Mt,Kenya University

Consumer Services

linkedin.com/in/rhoda-khavai12345

Joined February 28, 2023

Skills

Languages

English

Fluent

About

Customer Service and nformation Technology professona experienced in driving organizational growth and profitabiity through implementng strategies that enhance customer acquisition, brand loyalty, and maximization of customer vaue as wel asproviding efficient ICT solutions. Professona experence ncudes serving as Customer Service Representative with Influx Inc., as CalTele saes Agent wth Jumia Group PLC, as wel as a Call Center Agent with Caltronix Ltd., among other roes. Proven experience in handing clients queries and resoving complants within set timeframes and Servce Level Agreements (SLAs), informng customers on the companys products and services, as wel as increasing revenue by dentfying and maxmizing crossseling and upsellng opportunities. Exceptiona skils in customer service, interpersonal relations, and communication both oral and written.

Experience

Influx

Mar 2022 – Present

Nairobi

Customer service representative

. Increase volume of sales and brand loyalty by maintaining a positive professional,and empathetic attitude towards clients at all time. .Effectively built the capacity of junior customer service agents through orientation,training and providing membership to effectively handle customer inquiries and complaints

Education

Mt,Kenya University

Sep 2013 – Sep 2017

Bachelors, Business management