Hi there, my name is Rhona - a versatile professional adept in customer support, admin tasks, and lead generation. Below is the list of job roles I previously held;
🏓CUSTOMER SUPPORT ASSOCIATE:
Embarking on a journey in 2016, I dove into the dynamic realms of customer, billing, and tech support. My career kickstarted with industry giants Convergys (now Concentrix) and Accenture, honing my skills amidst the hustle of BPO excellence in the Philippines. Evolving with the times, I seamlessly transitioned into remote work, carving out a niche in the vibrant landscape of eCommerce customer support. Through adaptability and dedication, I've not only embraced change but thrived in it, consistently delivering stellar service to clients worldwide.
🏓ADMIN ASSOCIATE:
💻 E-COMMERCE - Beyond delivering direct customer support, I've immersed myself in the intricacies of managing relationships with resellers and wholesalers. From fielding their order inquiries to meticulously inputting details into CRMs, managing invoices, and ensuring seamless logistics, I've honed a comprehensive skill set. My attention to detail and commitment to excellence have consistently resulted in smooth operations and satisfied partners, further enhancing the organization's reputation and fostering long-term growth.
💻 REAL ESTATE - I've honed my expertise in web scraping while working with a prominent real estate firm. My role involved meticulously sourcing property parcel numbers and vital data, and effectively organizing them into comprehensive spreadsheets. Through seamless integration, I facilitated the transfer of this critical information into their CRM system, empowering the team with invaluable insights for strategic decision-making. My commitment to precision and efficiency has consistently elevated operational efficiency and fueled success within the real estate sector.
💻 GOOGLE MY BUSINESS – I managed extensive client spreadsheets featuring over 200 restaurant listings, ensuring each website boasted updated, visually stunning photos weekly. Additionally, I prioritized engaging with customer feedback promptly, maintaining a responsive and customer-centric approach to enhance the online presence and reputation of each establishment.
🏓LINKEDIN LEAD GENERATION EXPERT:
Elevating client connections through strategic cold email marketing initiatives, while also promptly engaging with hot leads to drive impactful conversions and foster enduring relationships.
With a versatile skill set in hand, I am driven to surpass expectations and consistently deliver exceptional results in all aspects of my role. I'm poised and ready to infuse my expertise into your team, igniting performance to new heights and fostering sustained growth within your organization.
Don't hesitate to reach out - let's start a conversation today!
