I am a driven customer retention specialist , customer loyalty and customer success manager who's goals are always building close long-term relationships with customers and clients a like, while seeking new ways to revolutionize the customer support industry
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Experience
Conduent BPO
Nov 2017 – Nov 2020
Jamaica
Team manager
Minimized resource and ঞme losses by addressing
employee or producঞon issue directly and implemenঞng ঞmely
soluঞons.
• Managed schedules, accepted ঞme off requests and found
coverage for short shi[s.
• Reported on updates to project specificaঞons and
progress.
• Handling escalaঞon Interacঞons
• Coaching and assisঞng employee growth
• Handling inbound and Outbound Technical support Queries
from customers
• Tracked receipts, employee performances
