Robella Kiyani, Executive Assistant

About

Are you looking for a professional and proven customer-focused member or leader for your team? Proven track record of remote employment and dedication to my clients and remote employers. A strong work ethic paired with an attention to detail has kept me in the know for following processes, protocols and being a think outside of the box team member and team leader. Whether tasked with the simple stuff or the leader stuff, I strive to achieve rather than do. Whether we are making KPI, SLA, Goals, or just making a customer feel appreciated, we either achieve them together or we all fail. I like to approach coaching and learning new things whether at work or in an online learning environment with a sense of appreciation and drive. Skilled in using today's technology and services on a daily basis while keeping cybersecurity in mind. Having a Plan B back up in today's technology-focused customer service industry is thinking outside the box! Primaries: * Customer Service Focus & Ownership * Customer Service Processes & Workflow Implementation * Knowledge Base or Help Center Maintenance and Updates * Multi-Channel Customer Experience and Support * Feedback from the Front Lines Why not send me a message so that we can talk about where your customer service is today and how I can help you get it where you want it to be tomorrow.

Experience

LUFT FOR LIFE

Nov 2021 – Present

Corporate support assistant

Primary Responsibilities: Answer incoming emails from customers and identify the type of assistance the person needs. Deliver information and answer questions in a positive manner to facilitate strong relationships with customers This role is equally challenging and rewarding. I interact with customers, with the intent to develop a relationship with them. Within a high volume setting, I needed to develop knowledge of our various products from our different brands.

BLUEPOINT MEDICAL ASSOCIATES

Nov 2019 – Dec 2020

USA

Medical Transcriptionist/Assistant

Answer and direct phone calls; organize correspondence and answer emails Prepare and organize databases and reports Manage social media accounts and replies Handle confidential employer and client information Take notes or transcribe meetings Arrange payments for vendors, travel, and sales expenses Create purchase orders and track and manage payments Present excellent customer-service skills to customers and clients Manage filing systems, update records, and organize documentation

FOOD SQUIRE

Jan 2019 – Dec 2019

Scheduling Coordinator

Manage contact lists and customer spreadsheets Maintain a calendar and set up meetings Take transcription and handle correspondence Make travel arrangements Handle billing and accounting Prepare and send out e-mail newsletters Prepare, collate and ship proposals and meeting materials Send out requested information to customers Handle client inquiries by phone or e-mail

ESSENTIA TECHNOLOGIES

Apr 2016 – Nov 2018

Operations Manager (Support)

Answering customer enquiries or passing them on to the appropriate department. Giving information and helping to solve customer problems. Delegating the duties to the appropriate person and confirming the corporate sector about this.

SABA TRUST

Jul 2012 – Dec 2015

USA

Administrator

To plan, organize, and administer the activities of department, office, or division efficiently. · To keep informed of new developments relating to function and to maintain a creative and experimental attitude toward change, in order to continuously

Education

NUML

Jan 2006 – Dec 2010

BBA (HONS), Business Management

Robella Kiyani

Executive Assistant

Skills

Languages